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Beginner
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Graphics 4600 poor display windows 10 fall creators update

After the update for windows 10 fall creator version 1709 build 16299.98, the display on monitors for text is grainy, light, and small.

Using Intel HD Graphics 4600 with driver date 10/16/2016 version 20.19.15.4568

Cannot apply the newer drivers downloaded from Intel.com

HP EliteDesk 800 G1 small form factor

HP Monitors: EliteDisplay E190i resolution set at 1280 x 1024

Cannot get the text to display as it was before the Windows 10 fall creators update. My eyes are killing me.

Please help.

Thanks

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3 Replies
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Community Manager
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OhioTech: Thank you very much for contacting the Intel® Graphics communities. We will do our best to try to fix this problem.

 

 

In regard to your inquiry, you can always get into control panel to adjust the resolution, letter size and brightness.

 

 

We recommend to install the graphics drivers provided by the manufacturer of the computer, since the driver version 4568 provided HP is already installed and the problem persists, we can try driver 4835:

 

https://downloadcenter.intel.com/download/27267/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?pr... https://downloadcenter.intel.com/download/27267/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?pr...

 

 

On the link below you will find the instructions to install the driver manually:

 

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Beginner
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Hello - thanks for your reply.

First - when I try to installed driver 4835 I get a message: The driver being installed in not validated for this computer. Please obtain the appropriate driver from the computer manufacturer...

Second: manually installing it provides the same results.

Is it possible that an older driver would work? I have tried 4653 with no luck. I am wondering if I can try some earlier drivers - I am very willing to test anything else if you can provide the links.

OBTW I have tried the control panel for resolution, letter size and brightness but just cannot get the good display I had before the fall update to the creators version of Windows 10.

Thanks

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Highlighted
Community Manager
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Hi OhioTech: You are welcome. Thank you very much for providing those results. For this type of scenario we always recommend to install the graphics drivers provided by HP. If the problem remains with their driver, then what we suggest is to get in contact directly with them, because that driver was customized specifically to work with your platform so they might have further suggestions on this matter:

 

https://support.hp.com/gb-en/contact-hp https://support.hp.com/gb-en/contact-hp

 

 

And yes, we can always try to install an older graphics driver version that works properly and then disable the Windows automatic drivers updates, on the link below you will find some instructions on how to do that, otherwise you can always get in contact with Microsoft directly to get that information:

 

https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers... https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers...

 

https://support.microsoft.com/en-us/contactus/ https://support.microsoft.com/en-us/contactus/

 

 

On the following link you will see all the graphics drivers available for the Intel® HD graphics 4600:

 

https://downloadcenter.intel.com/product/81496/Intel-HD-Graphics-4600

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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