Graphics Drive update to run Age of Mythology Retold

[Ricky420]

Out of date drivers, D3D12 error. I have a Dell Inc. Inspiron 7591 2n1, but there is no update available in Dell.com for the minimum driver graphics version required to run Age of Mythology Retold, however there is an update available through Intel (with a warning sign that it would remove customizations, attached screenshots). Is there a way to work around this D3D12 error? What would happen if the customizations are removed?

Thanks!

[Earl_Intel]

Hi Ricky420,

Thank you for posting in the communities!

Regarding to your concern, you can try downloading our generic drivers for testing if it will resolve the error message, but please take note: "Installing this Intel generic graphics driver will overwrite your computer manufacturer (OEM) customized driver. OEM drivers are handpicked and include customized features and solutions to platform-specific issues.

The generic Intel driver provides users the latest and greatest feature enhancements and bug fixes that OEMs may not have customized yet to address platform-specific needs. Users can check for matching OEM versions at OEM websites."

• Driver download link: Intel® 7th-10th Gen Processor Graphics - Windows*

Let me know if there will be an improvement to the issue.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hello Ricky420,

I wanted to check if you had the chance to try the troubleshooting steps I posted.

I'm eager to hear back from you or feedback if ever you have tried the troubleshooting.

Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hello Ricky420,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician

[Ricky420]

Will my files be safe if I download the driver from that link even though it will overwrite the customized driver?

[Earl_Intel]

Hello Ricky420,

Thank you for your response.

To answer your question, yes, it will not corrupt or remove any of your files on your system.

It will only download our generic latest driver to your system.

Let me know if you have other concerns or questions.

Best regards,

Earl E.

Intel Customer Support Technician

[JohnM_Intel]

Hello Ricky420,

Could you please confirm if you have reviewed the information I posted? Your feedback at your earliest convenience would be greatly appreciated so we can decide on the best way to proceed with resolving this matter.

Best regards,

John Sergio M.

Intel Customer Support Technician

[Earl_Intel]

Hi Ricky420,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician