Graphics Driver Compatibility

[Wills_]

I have this laptop {HP EliteBook 840 G4} with the below specs:

Windows 10 Pro 64

Intel Core i7-7600U

16GB RAM Full Details Here

It currently runs the Intel HD Graphics 620. I'm here to confirm if the Intel 7th-10th Gen Processor Graphics can run perfectly on this laptop without issue and in what way can it benefit me maybe in terms of performance. 

[IsaacQ_Intel]

Hello Wills_

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

It’s worth mentioning that Intel® provides generic versions of software and drivers. When talking about laptops, the computer manufacturer (OEM) may have altered the features, incorporated customizations, or made other changes.

For this reason, we recommend the installation of the drivers provided by the manufacturer to avoid any potential impact caused by loading non-customized drivers.

HP drivers: 27.20.100.9416, for more information check with the OEM.

However, if you are looking for our latest drivers, we have the following compatible drivers from Intel:

·      Intel® 7th-10th Gen Processor Graphics - Windows* - 31.0.101.2125

·      Intel® 6th-10th Gen Processor Graphics – Windows - 31.0.101.2115

To optimize driver performance, it is essential to consistently conduct Clean Install in all circumstances. 

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Dear Wills,

I trust this message finds you well.

We would like to inquire if you had the opportunity to review our previous communication regarding the matter at hand.

We recommend that you explore the suggested troubleshooting steps for HP drivers, specifically version 27.20.100.9416. For further guidance, we advise consulting your original equipment manufacturer (OEM) as they may offer valuable insights.

In case you are in search of our most up-to-date drivers, please consider the following compatible drivers provided by Intel:

• Intel® 7th-10th Gen Processor Graphics - Windows* - Version 31.0.101.2125
• Intel® 6th-10th Gen Processor Graphics - Windows - Version 31.0.101.2115

To ensure optimal driver performance, we strongly recommend performing a Clean Install consistently in all scenarios.

Should you require any further assistance or have additional queries, please do not hesitate to reach out to us. Otherwise, this thread will be closed.

Warm regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello Wills_

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.