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Problem using windows option "Disabling Full Screen Optimization" on Arc 770 16GB

Ortins
Beginner
2,494 Views

Hello everyone,

I hope you can help me with this issue. I try to use "disable fullscreen optimization" with CSGO and League of Legends, but I always encounter an error with D3D. Unable to disable it, I've been forced to use the fullscreen optimization that comes by default with Windows 10 and Windows 11.

Can anyone provide a solution for this situation? Has anyone else experienced this issue?

Ortins_0-1695050078162.png

 

Ortins_1-1695050108834.pngOrtins_2-1695050136448.png

 

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14 Replies
Andres_Intel
Employee
2,469 Views

Hello Ortins,

  

 

Thank you for posting on the Intel®️ communities. I see it is frustrating not to be able to play League of Legends and CSGO when "Disabling Full Screen Optimization in your Intel® Arc™ A770 Graphics, I will be glad to help you.  

 

To help you in the best way, please answer the following questions: 


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Ortins
Beginner
2,463 Views

Hello Andres_Int,

  • It happens with all versions i had.
  • I have this problem since december, when i bought the graphic card.

Ortins_0-1695173309553.png

 

Thank you for your help!

 

Regards,

 

Ricardo Ortins

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Andres_Intel
Employee
2,432 Views

Hello Ortins,

 

 

Thank you for your response and for sharing the information that helps a lot.


Based on the Intel® SSU I see that your system is up to date, please follow the steps below to verify if the behavior changes:


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Ortins
Beginner
2,403 Views

Hello Andres_Intel,

 

Did it already, i have the same problem 😕

 

Regards,

 

Ricardo Ortins

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Andres_Intel
Employee
2,385 Views

Hello Ortins,

 

 

Thank you for your answer and for completing all the steps.

 

I will start with an investigation to provide you with the next steps as soon as possible. 

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician

 

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Andres_Intel
Employee
2,360 Views

Hello Ortins,

 

 

Thank you for your time.


We will be happy to test, however, we would like to know a couple of things:


  • Is there a particular reason the customer would like to run the games this way?
  • Did you test this in another system or using a different graphics card?
  • Were you able to run the game like this at any moment?

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Ortins
Beginner
2,310 Views

Hello Andres,

 

Yes, I would like to run the games this way to reduce input lag.

I did try using another graphics card, a 1650ti, and it worked fine.

However, I've never been able to run the game in this manner.

 

I encounter another issue when I try to alt+tab out of League of Legends while it's in fullscreen mode; the game generates a graphics card error, forcing me to restart the game.

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Andres_Intel
Employee
2,279 Views

Hello Ortins,

 

 

Thank you for your clarification.


For the League of Legends issue that generates a graphics card error, forcing you to restart the game, please create a new thread to keep this one organized and help you in the best way.


For now, I will continue with the investigation to provide you with the next steps as soon as possible.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


Ortins
Beginner
2,210 Views

Hello Andres,

Thank you for your time.

 

Have a nice week!

 

Regards,

 

Ricardo Ortins Dias

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Andres_Intel
Employee
2,174 Views

Hello Ortins,

 

 

Thank you for your time and patience


We still working on the investigation, now we are working on the issue reproduction I will let you know the results soon.


Just for you to know there is a new graphics driver version 31.0.101.4885 released this week, let's install it and let me know the results.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Andres_Intel
Employee
2,097 Views

Hello Ortins,

 

 

Thank you for your time.


We have finished with the issue reproductions we tested the driver 31.0.101.4885 and did not experience the issue. Was the issue presented after you updated the graphics driver?


Please keep me informed.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Andres_Intel
Employee
2,065 Views

Hello Ortins,

 

 

Did you know if the issue was presented after you updated the graphics driver?   

Let us know if you still need assistance.    

  

 

Best regards,   

 

Andres P.   

Intel Customer Support Technician 


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Andres_Intel
Employee
1,979 Views

Hello Ortins,

 

 

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

  

Best regards, 

 

Andres P. 

Intel Customer Support Technician 


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Ortins
Beginner
1,930 Views

Hello Andres,

 

I apologize for not responding to your message earlier. The issue has been resolved since the last graphics driver update.

Thank you for your help!

 

Best regards,

 

Ricardo Ortins Dias

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