Graphics Driver Update Install Error Message

[ChrisCanfield]

I'm getting the following error message after my Intel Driver & Support Assistant notified me that my laptop has a new update:

The update fails to install !

What do I do to get around this to fix the problem & install it (IF IT'S @ ALL POSSIBLE) or do I just ignore the update ?

PLEASE ADVISE.

My laptop Spec's:

-----------------------------------------------------------------------------------------------------------

MODEL: HP ProBook 450 G3

PRODUCT #:    Y6E49UT#ABA
SERIAL #:          5CD63441G4

OS: Windows 10 Professional - 64 bit
OS Windows Update Version: 22H2
OS Build #: 19045.2788

PROCESSOR: Intel Core i5-6200U / CPU @ 2.30GHz

GRAPHICS: Intel(R) HD Graphics 520

Driver Update Info:

VERSION #:            31.0.101.2121

RELEASE DATE:     April 5, 2023

SIZE:                         500.05 MB

This is Christopher Canfield,

Thanks.

PLEASE NOTE THAT THIS SAME exact ISSUE IS OCCURING WITH MY OTHER hp ProBook 450 G3

PRODUCT #:    V6E03AV#ABA
SERIAL #:          5CD717142N

OS: Windows 10 Professional - 64 bit
OS Windows Update Version: 22H2
OS Build #: 19045.2788

PROCESSOR: Intel Pentium 4405U / CPU @ 2.10GHz

GRAPHICS: Intel(R) HD Graphics 510

[Stefan3D]

You have also a Skylake processor as discussed here:

https://community.intel.com/t5/Graphics/Driver-31-0-101-2121-gt-Error-8-gt-Something-went-wrong-while/m-p/1473839#M116053

[ChrisCanfield]

your download link did nothing to fix the problem ! / It was just to reinstall the same driver update that's caused the problem I've reported.

PROBLEM REMAINS !

Please reread my post, [OR RE-READ THE FOLLOWING POSTED BELOW], & provide an answer or correction in order to fix problem (IF A FIX EXISTS OR CAN BE FIXED).

PROBLEM STATEMENT:

I'm getting the following error message after my Intel Driver & Support Assistant notified me that my laptop has a new update:

The update fails to install !

What do I do to get around this to fix the problem & install it (IF IT'S @ ALL POSSIBLE) or do I just ignore the update ?

PLEASE ADVISE.

Thanks, 

Chris Canfield.

--------------------------------------------------------------------------------------------------------

GRAPHICS DRIVER UPDATE DETAILS:

GRAPHICS:             Intel(R) HD Graphics 520

VERSION #:            31.0.101.2121

RELEASE DATE:     April 5, 2023

SIZE:                         500.05 MB

[ChrisCanfield]

REMEMBER that I have (2) laptops that are suffering from this same problem !

Here are their spec's, AGAIN:

----------------------------------------------------------------------------

"Personal Laptop"

MODEL:                                           HP ProBook 450 G3

PRODUCT #:                                   Y6E49UT#ABA
SERIAL #:                                         5CD63441G4

OS:                                                    Windows 10 Professional - 64 bit
OS Windows Update Version:   22H2
OS Build #:                                      19045.2788

PROCESSOR:                                   Intel Core i5-6200U / CPU @ 2.30GHz

GRAPHICS:                                       Intel(R) HD Graphics 520

-------------------------------------------------------------------------------------------------------

"2ndary Laptop"

MODEL:                                             HP ProBook 450 G3

PRODUCT #:                                    V6E03AV#ABA
SERIAL #:                                          5CD717142N

OS:                                                      Windows 10 Professional - 64 bit
OS Windows Update Version:     22H2
OS Build #:                                       19045.2788

PROCESSOR:                                   Intel Pentium 4405U / CPU @ 2.10GHz

GRAPHICS:                                       Intel(R) HD Graphics 510

[ChrisCanfield]

your download link did nothing to fix the problem ! / It was just to reinstall the same driver update that's caused the problem I've reported.

PROBLEM REMAINS !

Please reread my post, [OR RE-READ THE FOLLOWING POSTED BELOW], & provide an answer or correction in order to fix problem (IF A FIX EXISTS OR CAN BE FIXED).

PROBLEM STATEMENT:

I'm getting the following error message after my Intel Driver & Support Assistant notified me that my laptop has a new update:

The update fails to install !

What do I do to get around this to fix the problem & install it (IF IT'S @ ALL POSSIBLE) or do I just ignore the update ?

PLEASE ADVISE.

Thanks, 

Chris Canfield.

--------------------------------------------------------------------------------------------------------

GRAPHICS DRIVER UPDATE DETAILS:

GRAPHICS:             Intel(R) HD Graphics 520

VERSION #:            31.0.101.2121

RELEASE DATE:     April 5, 2023

SIZE:                         500.05 MB

[ChrisCanfield]

GRAPHICS DRIVER UPDATE DETAILS:

VERSION #:            31.0.101.2121

RELEASE DATE:     April 5, 2023

SIZE:                         500.05 MB

[ChrisCanfield]

REMEMBER that I have (2) laptops suffering from this same issue:

Here are their spec's:

"Personal Laptop"

MODEL:                                            HP ProBook 450 G3

PRODUCT #:                                    Y6E49UT#ABA
SERIAL #:                                         5CD63441G4

OS:                                                     Windows 10 Professional - 64 bit
OS Windows Update Version:    22H2
OS Build #:                                      19045.2788

PROCESSOR:                                   Intel Core i5-6200U / CPU @ 2.30GHz

GRAPHICS:                                       Intel(R) HD Graphics 520

-------------------------------------------------------------------------------

"2ndary Laptop"

MODEL:                                            HP ProBook 450 G3

PRODUCT #:                                    V6E03AV#ABA
SERIAL #:                                        5CD717142N

OS:                                                     Windows 10 Professional - 64 bit
OS Windows Update Version:    22H2
OS Build #:                                      19045.2788

PROCESSOR:                                    Intel Pentium 4405U / CPU @ 2.10GHz

GRAPHICS:                                       Intel(R) HD Graphics 510

[Hugo_Intel]

Hello ChrisCanfield

Thank you for posting on the Intel️® communities.  

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding   

You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued".  As well you may find more information in the following link:

Graphics Driver Support Update for 10th Generation and Older Intel Processor Graphics

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,  

Hugo O.  

Intel Customer Support Technician 

[BruceW]

Gotta say, for a company that has cornered a good chunk of the market your response on behalf of the company doesn't engender interest in continuing to purchase your product or stocks. Some of us can't afford new computers so when your documentation states that it will be supported and your updater software continues to flag the update getting the cold shoulder from the maker is very disappointing, if not, infuriating from a company that has so many discontinued CPUs that causes major stockpile of garbage and some of us in constant poverty. Planned obsolescence sucks big time.