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Help!
I have a Dell XPS 8700 and through Windows Update it keeps installing Intel Graphics Driver (currently 20.19.15.4549)
Issue is, when it does, my start menu won't pop up anymore, nor can I right click anywhere on the menu bar (for example right clicking Word icon to see recent word documents), nor can I click the date/time to see the calendar, etc. As you can imagine it's pretty annoying.
To fix it, I have to go to Control Panel > Programs and Features and uninstall the Intel Graphics Driver. It's pretty annoying. I've tried disabling the update on Microsoft's side but that works until you release a new version. Then I have to re-disable the update and that's also a pain. (And Windows update is getting REALLY good at updating it after I uninstall. Like every night). If this can't be resolved I'll just have to look into turning off automatic updates.
I am using 3 monitors (1 HDMI, 1 DVI, and 1 DisplayPort) so I have Multidisplay enabled in the BIOS)
Here's the report from my Intel HD Graphics Control Panel:
Intel(R) HD Graphics 4600
Report Date: Thursday, June 1, 2017
Report Time [hh:mm:ss]: 1:49:09 PM
Driver Version: 20.19.15.4549
Operating System: Windows* 10 Home (10.0.14393)
Default Language: English (United States)
Physical Memory: 24493 MB
Vendor ID: 8086
Device ID: 0412
Device Revision: 06
Video BIOS: 2177.0
Current Resolution: 1920 x 1080
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
Processor Speed: 3592 MHz
Processor Graphics in Use: Intel(R) HD Graphics 4600
Shader Version: 5.0
OpenGL* Version: 4.3
OpenCL* Version: 1.2
* Microsoft DirectX* *
Runtime Version: 12.0
Hardware-Supported Version: 11.1
* Devices connected to the Graphics Accelerator *
Active Displays: 1
* Digital Television *
Display Type: Digital
Serial Number:
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: DisplayPort
Device Type: Digital Television
Maximum Image Size
Horizontal Size: 18.9 inches
Vertical Size: 10.63 inches
Supported Modes
640 x 480 (60p Hz)
640 x 480 (75p Hz)
720 x 400 (70p Hz)
720 x 480 (60p Hz)
720 x 576 (50p Hz)
800 x 600 (60p Hz)
800 x 600 (75p Hz)
1024 x 768 (60p Hz)
1024 x 768 (75p Hz)
1152 x 864 (75p Hz)
1280 x 720 (60p Hz)
1280 x 720 (50p Hz)
1280 x 800 (60p Hz)
1280 x 1024 (60p Hz)
1280 x 1024 (75p Hz)
1400 x 1050 (60p Hz)
1440 x 900 (60p Hz)
1600 x 900 (60p Hz)
1680 x 1050 (60p Hz)
1920 x 1080 (60p Hz)
1920 x 1080 (50i Hz)
1920 x 1080 (60i Hz)
1920 x 1080 (50p Hz)
Power Management Support
Standby Mode: Supported
Suspend Mode: Supported
Active Off Mode: Supported
Raw EDID:
00 FF FF FF FF FF FF 00 1E 6D B8 5A 9C C7 04 00
06 19 01 03 80 30 1B 78 EA 31 35 A5 55 4E A1 26
0C 50 54 A5 4B 00 71 4F 81 80 95 00 B3 00 A9 C0
81 00 81 C0 90 40 02 3A 80 18 71 38 2D 40 58 2C
45 00 E0 0E 11 00 00 1E 00 00 00 FD 00 38 4B 1E
53 0F 00 0A 20 20 20 20 20 20 00 00 00 FC 00 4C
47 20 49 50 53 20 46 55 4C 4C 48 44 00 00 00 FF
00 0A 20 20 20 20 20 20 20 20 20 20 20 20 01 FB
02 03 1D F1 4A 90 04 03 01 14 12 05 1F 10 13 23
09 07 07 83 01 00 00 65 03 0C 00 10 00 02 3A 80
18 71 38 2D 40 58 2C 45 00 E0 0E 11 00 00 1E 01
1D 80 18 71 1C 16 20 58 2C 25 00 E0 0E 11 00 00
9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 E0 0E 11
00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 E0
0E 11 00 00 18 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 AE
* Other names and brands are the property of their respective owners
Link Copied
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Try the most recent driver https://downloadcenter.intel.com/download/26682/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=81496 Download Intel® Graphics Driver for Windows* [15.40]
Probably it requires http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...
Hopefully it works better and Windows doesn't roll it back.
Otherwise check out: https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-windows-10 How to temporarily prevent a driver update from reinstalling in Windows 10
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No Dice.
During installation it says "Computer does not meet minimum requirements for this software".
Thanks for the reply though!
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Try this one from DELL:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=2NF9T&fileId=3552674062&osCode=WT64A&productCode=xps-8700&languageCode=en&categoryId=VI Intel HD GFX Driver Driver Details | Dell US
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I tried that earlier and it also has an error saying "This computer does not meet the minimum requirements for installing the software." Which is weird because it's directly from the Dell page for my computer....
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Log for that install:
[06/01/17 14:20:44]Update Package Execution Started[06/01/17 14:20:44]Original command line: "C:\Users\Matthew\Downloads\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1).EXE" [06/01/17 14:20:44]DUP Framework EXE Version: 3.4.4.39[06/01/17 14:20:44]DUP Release: 2NF9TA02[06/01/17 14:20:44]Initializing framework...[06/01/17 14:20:45]Data in smbios table is (hex)value = 3 , Chasis type (hex)value = 3 , System type is : Client [06/01/17 14:20:45]logo.png[06/01/17 14:20:47]User Command: attended[06/01/17 14:20:47]DUP Capabilities Value: 41943039 (0x27FFFFF)[06/01/17 14:20:47]DUP Vendor Software Version: 20.19.15.4454[06/01/17 14:20:47]Local System/Model Compatible with this Package? Yes[06/01/17 14:20:47]Local System OS Version: 10.0.0.0[06/01/17 14:20:47]OS Compatible with this Package? Yes[06/01/17 14:20:47]Local System OS Language: EN[06/01/17 14:20:47]Language Compatible with this Package? Yes[06/01/17 14:20:47]Extraction-miniunz path: C:\PROGRA~3\dell\drivers\XPS-87~1.445\miniunz.exe[06/01/17 14:20:47]Extraction-arguments: -x C:\Users\Matthew\DOWNLO~1\XPS-87~2.EXE -o -d C:\PROGRA~3\dell\drivers\XPS-87~1.445[06/01/17 14:21:07]Extraction-GetExitCode: 0[06/01/17 14:21:07]Identified Behavior : attended[06/01/17 14:21:07]Temporary payload log file name: C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DUP485.tmp[06/01/17 14:21:07]Translated Command Line : setup.exe /report "C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DUP485.tmp"[06/01/17 14:21:07]Path : C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)[06/01/17 14:21:07]Identified Behavior : attended[06/01/17 14:22:51]Append Vendor Software Log: C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DUP485.tmp[06/01/17 14:22:51]--- Start of Vendor Software Log ---
[06/01/17 14:22:51]Unicode payload log file detected.[06/01/17 14:22:51]>>> 6/01/2017 14:21:07:811[Install Configuration]
Installer Version: 1.6.42.0
Compile date = Fri Apr 29 12:18:34 2016
OS command line = "C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Setup.exe" /report "C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DUP485.tmp"
Effective command line = /report "C:\ProgramData\dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\DUP485.tmp"
Windows Version = Windows 10
Platform = 64 bit
Core Version = 3.0.1 (IIF2++)
System up time = 2360 sec
Source: C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)
[Languages]
0401 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\ar-SA\setup.exe.mui
0405 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\cs-CZ\setup.exe.mui
0406 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\da-DK\setup.exe.mui
0407 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\de-DE\setup.exe.mui
0408 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\el-GR\setup.exe.mui
0409 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\en-US\setup.exe.mui
0C0A - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\es-ES\setup.exe.mui
040B - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\fi-FI\setup.exe.mui
040C - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\fr-FR\setup.exe.mui
040D - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\he-IL\setup.exe.mui
041A - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\hr-HR\setup.exe.mui
040E - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\hu-HU\setup.exe.mui
0410 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\it-IT\setup.exe.mui
0411 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\ja-JP\setup.exe.mui
0412 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\ko-KR\setup.exe.mui
0414 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\nb-NO\setup.exe.mui
0413 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\nl-NL\setup.exe.mui
0415 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\pl-PL\setup.exe.mui
0416 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\pt-BR\setup.exe.mui
0816 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\pt-PT\setup.exe.mui
0418 - C:\ProgramData\Dell\drivers\XPS-8700_Video_Driver_2NF9T_WN32_20.19.15.4454_A02 (1)\Lang\ro-RO\setup.exe.mui
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That really shouldn't happen.
Create a system restore point
https://support.microsoft.com/en-us/instantanswers/e6bbddb0-9db4-4d88-9063-42c52c79a96e/create-a-system-restore-point https://support.microsoft.com/en-us/instantanswers/e6bbddb0-9db4-4d88-9063-42c52c79a96e/create-a-system-restore-point
Try to install drivers via "have disk method" as described at:
http://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface http://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface
(ignore prolog about MS surface)
For the DELL version: you can unzip it e.g. with http://www.7-zip.de/ 7ZIP
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I was able to update the driver to 20.19.15.4454 (Dells version) and the most recent Intel one and neither let the Start Menu work.
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At this point I just disabled it in Device Manager and now everything seems happy. Idk.
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Hello mschmidtbauer,
I was wondering if you still need assistance regarding the issue you are having with the graphics driver. In case you still need assistance just let me know.
Regards,
Fred D.
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Having disabled the Intel graphics in device manager it seems to have taken care of the issue and I haven't had any performance issues
Thanks-
Matt
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Hello mschmidtbauer,
I am glad to hear the issue has been fixed. Do not hesitate to contact us back if you have any other inquiry.
Regards,
Fred D.
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Hello mschmidtbauer,
I understand that after Windows* installs graphics driver update through Windows* Update start menu and right click do not work properly.
Let me apologize for any inconvenience this issue may be causing to you.
I recommend installing Windows* Creators Update and then checking if that fixes the issues you are having. You can download Windows* Creators Update from this link https://support.microsoft.com/en-us/instantanswers/d4efb316-79f0-1aa1-9ef3-dcada78f3fa0/get-the-windows-10-creators-update https://support.microsoft.com/en-us/instantanswers/d4efb316-79f0-1aa1-9ef3-dcada78f3fa0/get-the-windows-10-creators-update
Regards,
Fred D.
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