Graphics Driver update error 80070103

[JTreg1]

I am running Windows 7. "Intel Corporation driver update for Intel(R) HD Graphics 4400" will not update. I keep getting error 80070103. Any ideas how to fix it?

[idata]

Hi jimtreg,

In regards to your error message send me the results of Intel® System Support Utility.https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 How to attach a file:-Click on reply-Click Use advanced editor (upper right side)-Click Attach (lower right hand) I was not able to get information about the error message 80070103 Regards,Mike C

[JTreg1]

I hope this is useful. I can't attach what I see on the screen after the scan. Thank you for trying to help me.

[JTreg1]

Mike, here is the screens from the Intel scan.

[KL2]

I ran into the same issue with similar hardware (i5 - 4570s -- HD 4600).

The driver that Microsoft Update is delivering for HD 4400 / HD 4600 (20.19.15.4474) on Windows 7 x64 has no support for Haswell graphics on Windows 7 x64. The .inf file is missing Haswell support for Windows 7, the .cat file is sha256 signed (Win8+) instead of sha1 (Win7).

Here's a screenshot of the driver in the Microsoft Update listings:

And here's the Windows 7 device ID list from the .inf file from the driver package that attempts to be installed:

iBDW* = Broadwell

iCHV* = Pentium / Celeron afaik...

iSKL* = Skylake

In short, that driver shouldn't be delivered by Microsoft Update for Haswell graphics on Windows 7 x64, as it is not compatible with it. I'm not sure why it's there, honestly. In any case, I would just hide the update for now, since your current graphics driver is the latest available from Intel.

[KL2]

I should have added the screenshots showing which device ID's the driver supplied by Microsoft claims support for:

HD 4400:

HD 4600:

[JTreg1]

I will hide the update. Thank you it is bugging me anyway.

[ALane3]

I've had this same problem... Alienware X51 R2 ( DELL) Windows 7 Home Premium 64-Bit. I've hid the update.

[idata]

Hi All,

The latest graphics driver for 4th generation processors is 4414. Intel provides with generic drivers through the website downloadcenter.intel.com. From here you can confirm which the latest version per operating system is. Drivers & Softwarehttps://downloadcenter.intel.com/ https://downloadcenter.intel.com/ Bear in mind they are generic and might not work on pre-build systems. Mike C

[ALane3]

Do we really need this driver update? I don't want to damage my machine. It's pre-built.

[idata]

Hi All,

Microsoft Windows update is giving the wrong information, the latest graphics driver for 4th generation processors is 4414. Regards,Mike C

[ALane3]

I went to my manufacture site and ran a driver check. They have a driver for my system build.

This package provides the driver for Intel HD Graphics and is supported on Alienware Desktop X51 R2 running the following Windows operating ..." data-placement="right" style="box-sizing: border-box; font-weight: 400; line-height: 22px; color: inherit; margin-bottom: 10px; font-size: 18px; display: inline-block;">Intel HD Graphics DriverThis package provides the driver for Intel HD Graphics and is supported on Alienware Desktop X51 R2 running the following Windows operating ...

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=J3W19 View details

File Name: X51-R2_Video_Driver_J3W19_WN32_10.18.14.4414_A02.EXEImportance: Recommended

Description: Update Package for Microsoft® Windows® (129.69 MB)

Release Date: 22 Jul 2016

Version: 10.18.14.4414 ,A02

Last Updated: 22 Jul 2016This file will automatically self-install after downloading. Restart required