Graphics Drivers keeps going to the old version

[월벼리]

I'm Korean. So I want Korean setting. I installed 32.0.100.4512 but my verison is still 32.0.101.6874. What can I do? How can I change this version?

[JohnM_Intel]

Hello 월벼리 ,

Thank you for posting on the Intel Community Forum.

To help me better understand and diagnose the issue, please provide detailed responses to the following questions. This information will allow me to isolate the problem and determine the most appropriate next steps:

1. What is the model of your graphics controller?
2. What is the model of your processor?
3. What triggers the downgrade? Is it related to a Windows update?

Additionally, to review your hardware and installed drivers, please generate the SSU logs of your system. You can follow the steps provided in the link below:

• Intel® System Support Utility for Windows*

When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.

2. Click Scan.

3. Review: When finished scanning, click Next.

4. Click Save.

Once I receive this information, I will be able to guide you with the next steps. Thank you for your cooperation and patience.

Regards,

John M.

Intel Customer Support Technician

[JohnM_Intel]

Hello 월벼리 ,

I wanted to check if you had the chance to review the questions I posted. Please let know at your earliest convenience so that we can determine the best come course of action to resolve this matter. 

Regards,

John M.

Intel Customer Support Technician

[JohnM_Intel]

Hello 월벼리 ,

Since I have not received an update from your end, this inquiry will now be closed. If assistance is still required, please open a new request so we can properly support you.

Regards,

John M.

Intel Customer Support Technician