Graphics Drivers not getting installed after i uninstalled them for clean installation

[Dhruv47]

Hi everyone, I am in a dire situation. let me explain about the situation I am going through.

5 days back I was running a very low resource demanding game and observed that after the automatic installation of windows update my game has started to lag so I thought of a brilliant idea (which turned out to be a complete disaster) of uninstalling and reinstalling the graphic drivers.

I logged into safe mode and uninstalled graphics drivers using DDU. Now after uninstalling, I logged back into normal windows tried to re-install graphics drivers, I am constantly getting error.

Please find below my error code and Intel SSU report.

Please help me!!!

[JohnM_Intel]

Hello Dhruv47,

Thank you for bringing up your concern in the community. It seems that Windows has automatically updated itself, which can sometimes lead to issues with the graphics driver. This happens because the Windows update may overwrite the Intel drivers. To resolve this issue, please follow the troubleshooting steps outlined in the guide for the error "Unknown error(0xe0000246)-Exit Code: 1" when installing Intel® Arc™ Drivers.

Best regards,

John Sergio M.

Intel Customer Support Technician

[Dhruv47]

It didn't work for me. Still getting the same error

[JohnM_Intel]

Hello Dhruv47,

Thank you for sharing the error you're experiencing. Could you please let me know where you downloaded the application from? Additionally, please use the Intel® Graphics Driver 31.0.101.2134 for 7th-10th Gen Intel® Core™ Processor Graphics to update your graphics drivers.

After downloading and installing the driver using the link above, please inform me if the issue persists.

Best regards,

John Sergio M.

Intel Customer Support Technician

[Dhruv47]

I downloaded and tried to install using above link (i did download and tried to install it before as well) but it failed.

Please find below attached error log file from installation.

[JohnM_Intel]

Hello Dhruv47,

Thank you for your update. I need some time to delve deeper into this issue to provide you with the most effective troubleshooting steps for the graphics driver installation problem. Meanwhile, could you please inform me whether you are using a desktop or a laptop?

Best regards,

John Sergio M.

Intel Customer Support Technician

[Dhruv47]

Its a laptop.

[JohnM_Intel]

Hello Dhruv47,

Thank you for the information. Are you available for remote access support? If so, please let me know, and I will send you a personal email so I can assist with your laptop.

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello Dhruv47,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

John Sergio M.

Intel Customer Support Technician