Graphics Error in <Death Stranding>(DX12)

[Railgun-wiki]

• Description:
• An error appears like green lines between grass and sky when camera moves towords the grass. It only appear on grass and won't appear on rocks or etc. It appears in each version of Death Stranding including origin ver and director's cut and intel graphics driver including DCH and Arc & Iris Xe Graphics WHQL. It didn't appear on nvdia or amd graphics so i'm sure it was a intel driver's problem.
• Hardware:
• In SSU.txt or below.
• CPU: Intel i7-1165G7
• Memory: 16GB DDR4 3200MHz
• Graphics: Intel Iris Xe 96eu
• Software:
• Driver version: Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows* 31.0.101.4032
• Game version: Director's Cut v1.001 Build 2796878.164
• How to repro:
• Open the game and walk for a while(it doesn't appear at once)
• It will appear a while later when the scene changes.

[Hugo_Intel]

Hello Railgun-wiki

Thank you for posting on the Intel Communities. I am sorry to hear that you are experiencing issues with Intel® Graphics on the Death Stranding game.

Please let's try the following:

1.-Do a clean installation of this same driver version 31.0.101.4032

2.-If the issue persists, for testing purposes, please do the same clean installation and test the following drivers:

Intel® Graphics – Windows* DCH Drivers

Intel® Arc™ & Iris® Xe Graphics

3.-Also, Could you please let us know if this issue has always happened to you? Or, Did it recently start?

Best regards,

Hugo O

Intel Customer Support Technician.

[Railgun-wiki]

Thanks for your reply

I have fellow your advices as well as tried more drivers and the issue was still here

I'm sure the issue has happened since DCH driver 31.0.101.3222 and Arc driver 31.0.101.3959

I didn't test Arc drivers before 0.101.3959 because i thought it doesn't work well on Iris Xe graphics

The issue does have always happend to me.

Hope for your later replys

[Hugo_Intel]

Hello Railgun-wiki

Thank you for the information and for the testing performed.

We will continue researching this issue internally and I will post back soon with an update.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Railgun-wiki]

Thank you

I hope the issue will be soon solved

[Dragossani]

Hello, 

I have the same problem with the game. The graphical artefacts look identical. I have done a clean install of drivers and checked the integrity of the game files.

My hardware is a Lenovo ThinkBook 15 laptop with: 

PROCESOR

11th Gen Intel® Core™ i7-1165G7 @ 2.80GHz

GRAFIKA

Intel® Iris® Xe Graphics

• Szczegóły sterownika Aktualny
• Dostawca Intel Corporation
• Wersja31.0.101.4032
• Data21.12.2022

• Szczegóły urządzenia
• Zgodność karty sieciowejIntel Corporation
• Procesor wideoIntel® Iris® Xe Graphics Family
• Rozdzielczość1920 x 1080
• Bity na piksel32
• Ilość kolorów4294967296
• Częstotliwość odświeżania — bieżąca59 Hz
• Częstotliwość odświeżania — maksymalna59 Hz
• Częstotliwość odświeżania — minimalna59 Hz
• Typ karty sieciowej DACInternal
• DostępnośćDziała z pełną mocą
• StanTo urządzenie działa prawidłowo.
• LokalizacjaPCI bus 0, device 2, function 0
• Identyfikator urządzeniaPCI\VEN_8086&DEV_9A49&SUBSYS_3F1917AA&REV_01\3&11583659&0&10

AUDIO

Technologia Intel® Smart Sound dla mikrofonów cyfrowych

Realtek High Definition Audio(SST)

KOMPONENTY SIECIOWE I WE/WY

TAP-Windows Adapter V9

Intel® Wi-Fi 6 AX201 160MHz

Realtek PCIe GbE Family Controller

Bluetooth Device (Personal Area Network)

Kontroler Thunderbolt 1

Intel® Wireless Bluetooth®

PAMIĘĆ

16 GB

PAMIĘĆ MASOWA

NVMe SKHynix_HFM512GD3HX015N

I would be very grateful for information when the problem can be resolved. Because the game works pretty decently but these artifacts make it unplayable sometimes...

[MkBarros]

Hi!

I am having the same issue, i already try to reload the drivers and upload to the lastest version, following the same steps that was indicated to "Railgun-wik" , but the bugs persists.

SETUP : 

Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, 2803 Mhz, 4 Core(s), 8 Logical Processor(s)

Intel (R) Iris(R) Xe Graphics - 16GB RAM - Lenovo Thinkpad E14. 

Any new possible resolution? This is really impacting my experience.

Thanks. 

Best Regards. 

[Hugo_Intel]

Hello everyone, @Railgun-wiki

This issue with Graphics corruption glitched in Deeath Stranding has been fixed in our latest driver version 31.0.101.4577. Please update to the latest version, you can use Display Driver Uninstaller to make sure previous driver installations get completely removed.

We would appreciate it if you can confirm the issue does not happen for you after updating the driver.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello everyone

We would like to check if you had the chance to test our latest driver, this issue should not happen in the latest version and we would appreciate it if you could confirm whether the issue is still happening on your systems.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Jocelyn_Intel]

Hello, everyone. 

As we have not heard back from you, we will proceed to close this thread now. If you need any additional assistance, please submit a new question as this thread will no longer be monitored.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.