Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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Graphics Processer Incompatible with Photoshop

McCoole1
Beginner
441 Views

I was wondering if someone can give me advice - I keep getting a 'graphics processor is incompatible' when opening Photoshop but when I try and update my Intel(R) HD Graphics 630 I keep getting a "Something went wrong" Exit Code 1. on the Graphic Driver Installer. 

 

Can anyone help or can a direct link to the driver I need?

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5 Replies
AlHill
Super User
433 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

McCoole1
Beginner
427 Views

done 🙂

David_G_Intel
Moderator
400 Views

Hello McCoole1


Thank you for posting on the Intel️® communities. Please share with us the following information:

  • What driver version are you trying to install?
  • Did you contact Adobe so they can recommend a specific driver version?
  • How do you install the driver?
  • Did you try a clean installation already?


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
382 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician  


David_G_Intel
Moderator
339 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   


Best regards,  

David G. 

Intel Customer Support Technician


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