Graphics driver for Windows 11 Levono

[Rosinbag]

Cannot seem to identify proper graphics driver (.exe file) from Intel 'driver download' search.  Looking specifically for UHD Graphics 710.  Thanks!

[ChristianA_Intel]

Hi Rosinbag,

Thank you for raising this concern via the Intel Community.

I understand you’re trying to locate the correct graphics driver for Intel® UHD Graphics 710.

Just to confirm, it looks like you are referring to a Lenovo OEM device, If yes, could you please share the exact Lenovo model? This is to ensure we provide the correct driver version, as OEM systems have customized graphics drivers specific to the manufacturer configuration.

Also, may I ask what prompted the driver update, are you currently experiencing any display issues, errors, or performance problems?

Thank you, I’ll proceed once I have your response. 

Best regards,

Christian Louierico A.

Intel Customer Support Technician

[Rosinbag]

Philip Crudden <pcrudden@gmail.com>	Fri, May 1, 1:30 PM (18 hours ago)
to Intel

Christian, thanks for your response.  I have a brand new Levono IdeaCentre Tower PC (Product # 90XS0069US /  Serial # MZ02NHME).  Since the first day, at power up the Levono logo screen comes on briefly, but then fails to load Windows 11.   So I power it off and the same sequence happens again and again.  Typically I have to power it on iteratively this way for as much as a dozen times!  Then finally, the Levono Logo screen letters become much brighter, and  Windows loads.

Figuring that I have a display adapter issue, I have been looking for the proper adapter for my system.  I am told (by Co-Pilot) that I actually need UHD Graphics 730 (and NOT  710).  But so far I've been unable to find anything that works. I feel like I'm at 'square one' and will appreciate any advice you may have.

Regards, Philip (aka Rosinbag)

[ChristianA_Intel]

Hello Rosinbag,

I wanted to check if you had the chance to review the questions I posted. Please let know at your earliest convenience so that we can determine the best come course of action to resolve this matter.

Best regards,

Christian Louierico A.

Intel Customer Support Technician

[Rosinbag]

Christian, you still there?

Christian, thanks for your response.  I have a brand new Levono IdeaCentre Tower PC (Product # 90XS0069US /  Serial # MZ02NHME).  Since the first day, at power up the Levono logo screen comes on briefly, but then fails to load Windows 11.   So I power it off and the same sequence happens again and again.  Typically I have to power it on iteratively this way for as much as a dozen times!  Then finally, the Levono Logo screen letters become much brighter, and  Windows loads.

Figuring that I have a display adapter issue, I have been looking for the proper adapter for my system.  I am told (by Co-Pilot) that I actually need UHD Graphics 730 (and NOT  710).  But so far I've been unable to find anything that works. I feel like I'm at 'square one' and will appreciate any advice you may have.

Regards, Philip (aka Rosinbag)

[ChristianA_Intel]

Hello Rosinbag,

Thank you for patiently waiting.

Just to help clarify one point, if your system is using an Intel Processor 300, it would be expected to have Intel® UHD Graphics 710, not 730. You can confirm this here:

https://www.intel.com/content/www/us/en/products/sku/236846/intel-processor-300-6m-cache-up-to-3-90…

If you are looking to install or update the graphics driver, you may use the official download below for UHD 710 Intel generic driver:

https://www.intel.com/content/www/us/en/download/864990/intel-11th-14th-gen-processor-graphics-wind…

That said, since the behavior you described occurs during startup (before Windows fully loads), it may not be directly related to the graphics driver. If the issue continues, it would be best to also check with Lenovo, as they can provide system-specific drivers and further investigate the boot behavior on your device.

I will now proceed to close this inquiry. If you require further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you for understanding

Best regards,

Christian Louierico A.

Intel Customer Support Technician