Graphics driver problem

[Sanubose]

Hi
I'm using Intel Arc A380 with After Effects + Element 3D.
Scene view shows black objects & handles.
Tried Force Software Rendering, updated drivers, nothing works.
Please confirm OpenGL compatibility & upcoming fix.
AE 2024 | Element 3D v2.2.3

[ArchieD_Intel]

Hi Sanubose,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• When did the issue start? Was it after a specific driver update?
• What are the troubleshooting steps that you tried so far?
• Is the Resizable Bar enabled?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• Have you tried adjusting the graphics settings?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Sanubose,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Sanubose,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician

[Bhaguji]

I am looking for a particular driver, and it's driving me mad looking for it,
I have a Windows 10 pro, 8GB, Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz, 3100 MHz, 2 Core(s), 4 Logical Processor(s)
Can somebody please point me in the correct direction and tell/ show me what to do?
The particular driver(s) is: Igdkmd64.sys (published name: oem2.inf). This particular driver is related to the Intel HD Graphics Drivers for Windows(R), I just want a safe way to properly install said driver, can someone please help?

It has to do with the Memory Integrity of my PC - which is at this moment switched off.
I am able to use my PC fine, but just want to sort this issue out, this Driver has been switched off for a few months and now I need it fixed.

I have updated many drivers on my PC and still no fix.

[AlHill]

@Bhaguji   You need to start your own thread rather than hijacking this one.

Doc (not an Intel employee or contractor)
[IDSA needs to be abandoned, uninstalled and forgotten]