Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
21532 Discussions

Graphics issue with HP Envy x360. Have to disable and then re-enable driver to get it to work

czech27
Beginner
‎02-08-2023 10:15 PM
1,562 Views

I have an HP Envy x360 15m-ed0xxx laptop with Intel UHD graphics and Windows 11. I'm having an issue that only seems to happen when I use the laptop in "tent" mode (screen is upside down). I first noticed that when watching Youtube videos on Chrome, there would be a flickering or completely blacked out section on the upper 2 or so inches of the screen (closest to the hinge). I thought that this was a driver issue and that it was resolved by installing a newer driver from the Intel Driver and Support assistant, but I'm still having this issue, although now the screen just turns completely black in tent mode. If I disable, and then re-enable the driver it seems to "fix" the issue, but it comes back after every restart (and possibly after waking from sleep, I haven't tested that yet). Any advice is appreciated. Thanks

0 Kudos

Link Copied

1 Reply
AlHill
Super User
‎02-08-2023 10:28 PM
1,552 Views

You need to be discussing this with HP, and you need to use their driver, not the Intel generic driver.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.