Graphics settings for PC with Atom x6425E

[dai777]

Hello everyone！

I purchased a PC equipped with Atom x6425E, but I cannot configure the graphics settings.
The OS is Windows IoT 2021.
Neither Intel Graphics Command Center nor Intel Graphics Control Panel is installed.
Please tell me what should I do.

[Alberto_R_Intel]

dai777, Thank you very much for providing the model of the processor.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Were you able to adjust the graphics settings on this specific machine before?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem??

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[dai777]

Albert san, Thank you for your reply.

I will answer your inquiry.

This PC is the latest PC.

Therefore, this was my first attempt at setting up the graphics.

No hardware/software changes have been made. It is in the same condition as purchased from the manufacturer.

The problem is occurring in the work environment.

The SSU report will be sent at a later date.

Best regards.

dai777

[Alberto_R_Intel]

dai777, You are very welcome. Thank you very much for providing that information.

No problem at all, once you get the chance, please provide the SSU report so we can provide further assistance on this matter, since the information shown in that report is very important moving forward in order to try to fix this problem.

In the meantime, based on the fact that you mentioned that neither Intel® Graphics Command Center nor Intel® Graphics Control Panel are installed, please try to install Intel® Graphics Command Center from the Microsoft Store following the steps in this link:

https://www.intel.com/content/www/us/en/support/articles/000055840/graphics.html

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello dai777, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[dai777]

Albert san,

Sorry for the late reply.

Since I am on a business trip, I am unable to view the information on the relevant PC or install and confirm the software.

I will be able to confirm it within this week.

Please give me some more time.

Best regards.

dai777

[Alberto_R_Intel]

dai777, Thank you very much for your response.

Sure, no problem at all, take your time, and once you get the chance please provide the information requested.

Regards,

Albert R.

Intel Customer Support Technician

[dai777]

Albert san,

　I have obtained the SSU report, so I will send it to you.

　Best regards.

Uchida

[dai777]

Albert san,

　Intel® Graphics Command Center or Intel® Graphics Control Panel cannot be installed unless you are connected to the Internet.

　Please tell me how to install it without connecting to the internet.

　Best regards.

dai777

[Alberto_R_Intel]

dai777,  Thank you very much for providing the SSU report.

I will now do further research on this matter to confirm if there is a way to install those tools without Internet service. As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello dai777, I just received an update on this matter.

After reviewing the case, we would like to let you know that the app needs to be downloaded from MS Store as it is the place where it is available to be downloaded. If you are unable to access the Microsoft Store on Windows® 10 Long-Term Servicing Channel (LTSC), please verify the link below:

https://www.intel.com/content/www/us/en/support/articles/000055210/graphics/processor-graphics.html

Regarding the question about graphics settings, it is important to mention, that the LTSC edition of Windows 10 provides customers with access to a deployment option for their special-purpose devices and environments, so this is up to the company and Windows limitation on the Operating System side. You can always contact Microsoft Support for additional details on this topic:

https://support.microsoft.com/en-us

Additionally, we advise you to contact your local IT department for more information about what can be done or not on your system.

Regards,

Albert R.

Intel Customer Support Technician

[dai777]

Albert san,

　Thanks for your reply.

　Even though I really didn't want to connect to the Internet, I had no choice but to connect one of the two PCs to the Internet for a trial.

　As a result, I was able to install Intel® Graphics Command Center.
　I believe that my goal can be achieved by changing the Intel® Graphics Command Center settings (red frame in the attached

　document).

　Therefore, it is urgent to get the Intel® Graphics Command Center installer without internet connection.

　Best　regards.

dai777

[Alberto_R_Intel]

dai777, You are very welcome. Thank you very much for sharing those details.

Perfect, it is great to hear that you were able to install the Intel® Graphics Command Center on your machine and now you have the option to adjust the graphics settings.

For Intel® all the feedback and comments provided by all of our clients are very important. Based on that, I will send your remarks and suggestions to the proper department for them to be aware of your observations in order to keep improving the customer's experience while using Intel® products.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician