Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Gray screen

Joe51
Beginner
1,270 Views

I'm experiencing the same problem I've read many others have had as when powering up PC just along about the first video i put on or update news etc. (video) the grey screen acts like a film that covers all the screen except a fine what-couple inches maybe or less at the top and either way, there's no command or input as if the grey screen sealed it up. I thought i fixed the problem when i tried the one suggestion on other search of the Windows key control C and fooled myself, i guess, when restarted and it seemed to be "fixed" or not appearing the rest of the night yesterday. HOWev...it's back.

So, I'm down for suggestions; i have brand new Dell HDMI monitor and as far as that goes, my computer is new-used, or i just got it and the drivers of graphics have been updated on Intel & Dell and so well....

 

Thanks all the same and in advance too.

 

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Jocelyn_Intel
Employee
1,248 Views

Hello, @Joe51

 

Thank you for posting on the Intel® communities.  

 

I appreciate the information provided until now, I will do the best I can to help you here. 

 

What is the model of your graphics? 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Joe51
Beginner
1,239 Views

Well thank you Jocelyn.
I've taken a snap shot snip of the actual device manager's properties of the graphics info.

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Jocelyn_Intel
Employee
1,222 Views

Hello, @Joe51

 

Thank you for the information provided. 

 

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it. You may also find the Discontinued Products website, helping to address your request.   

 

You can verify this product's discontinuance in the Support Options for Discontinued Intel® Graphics Products article. 

 

Thank you for your understanding. 

 

Best regards, 

Jocelyn M.  

Intel Customer Support Technician. 

 

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