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I have put together the following configuration/hardware into a brand new system
- Intel i3-4130 CPU (Only just released in Australia)
- ASRock B85M-ITX Motherboard
- Windows 7 Pro 64-bit (I am definitely using the 64-bit version as verified in the 'Computer properties' screen), all updates are installed.
- No add-on graphics card is installed, the display output works fine, however searching for the best driver results in only the "Standard VGA Graphics Adapter"
- Single stick of 4GB RAM
My intention is to use the on-chip HD 4400 graphics capabilities of the CPU, however I am unable to install the driver provided with the motherboard CD or the official driver provided by Intel.
When I try the Win64_15319.exe automated install driver I get the message "This operating system is not supported" OR "This computer does not meet the minimum requirements for installing this software" with the Intel driver provided with the motherboard.
So I have also downloaded the Win64_15319.zip, extracted, then followed the manual procedure of selecting the : igdhc64.inf file to install the display driver (as per the readme). The list of available graphics chipsets are:
Intel HD Graphics
Intel HD Graphics 4000
Intel HD Graphics 4600
plus others
But no option is presented for the Intel HD Graphics 4400 that is included with the i3-4130? Selecting the "Intel HD Graphics" or "Intel HD Graphics 4600" options results in the error - "The driver selected for this device does not support this version of Windows" as well as warning about incompatibility first.
I have allocated the maximum amount of memory to the graphics within the motherboard BIOS (1GB) and also tried the AUTO setting just in case that had some bearing.
Is the current driver missing support for the HD 4400 or possibly broken, or am doing something wrong? Any ideas are welcome! This CPU has only just been released, so there isn't any previous discussions I can find.. Should I try reinstalling from scratch?
Link Copied
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In case anyone else has the same issue. The file you want is - Win64_1533b.zip
Your just not going to find it by browsing from the Intel support page.
Try this link https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22935 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22935
It's the Windows 8.1 Beta driver which does have support for the HD 4400 graphics and seems to work on Win 7 also.
Surprised no one from Intel could be bothered to respond.. considering the i3-4130 is a new product just released.
On a positive note, my new system boots into Windows surprisingly fast and idles at around 33W total power consumption, pretty stoked.
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Well, it was worth a shot. For me I was trying to install Win8 ENT x64 and got the same message you got. However, when I tried to install this driver the screen went blank and never came back. Any method to try to repair or boot in safemode has failed. This OS installation is trashed.
Looks like I'm stuck with the MS Default Graphics Driver until Intel gets their crap together.
Thanks for the information though. I greatly appreciate it!
EDIT:
I guess I should also note:
Intel Board: DH87RL
CPU: i3-4130
8GB of DDR3-1600
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As I mentioned in my own thread, I already tried that version and it does not work. That's why I started my own thread. For this guy a beta driver worked fine for him.
If you want both threads to be the same then:
I built a new system comprising of:
Intel Board: DH87RL (BIOS v0320)
CPU: i3-4130
8GB of DDR3-1600
When installing the driver from the CD I get the following message:
"This computer does not meet the minimum requirements for installing this software"
The same goes for driver versions - 9.18.10.3131 and 9.18.10.3165. I'm dealing with x64.
I found and was able to install v9.18.10.3214 (BETA) however the second the driver is loaded the screen flickers, goes blank then never comes back. Any method to try to repair or boot in safemode fails. The OS installation at this point is trashed. No big deal as it's a new install. I've reloaded many times trying different things (installer versus device manager and so forth).
What can I do to get the video driver installed? I'd appreciate any help!
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JEmlay,
At this point, have you tried clearing the CMOS on the motherboard before installing the driver? Have you tried installing the ME driver? You can get at:
It will be helpful if you can post your dxdiag report here.
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Yes, support had me do that. Also, all other Intel software/drivers have been installed including the ME stuff.
I also installed Win8 Pro x86, Win8 Pro x64 and had the same problem. I also installed Win7 Pro x86/x64 and had the same problem the above guy had. I was also able to install the beta drivers like him and they installed just fine. Pretty odd seeing as how those beta drivers say they are for Win8/8.1 yet only work for Win7 and do not work for Win8 at all.
Here's the DxDiag report:
------------------
System Information
------------------
Time of this report: 9/11/2013, 12:31:35
Operating System: Windows 8 Enterprise 64-bit (6.2, Build 9200) (9200.win8_rtm.120725-1247)
Language: English (Regional Setting: English)
System Manufacturer: INTEL_
System Model: DH87RL__
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 7846MB RAM
Page File: 961MB used, 11493MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Microsoft Basic Display Adapter
Manufacturer: (Standard display types)
Chip type: Intel(R) HSW Mobile/Desktop Gra
DAC type: óî
Device Type: Display-Only Device
Device Key: Enum\PCI\VEN_8086&DEV_041E&SUBSYS_204A8086&REV_06
Display Memory: 256 MB
Dedicated Memory: 0 MB
Shared Memory: 256 MB
Current Mode: 1440 x 900 (32 bit) (64Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SyncMaster
Monitor Id: SAM0226
Native Mode: 1440 x 900(p) (59.887Hz)
Output Type: Internal
Driver Name:
Driver File Version: ()
Driver Version: 6.2.9200.16384
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71AF4-43CC-11CF-B023-F003ADC2CB35}
Vendor ID: 0x1414
Device ID: 0x008C
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: display.inf:10809047d4324726:MSBDA:6.2.9200.16384:pci\cc_0300
Rank Of Driver: 00FB2006
Video Accel:
DXVA2 Modes:
Deinterlace Caps: {00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(UYVY,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Cap...
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So I dug into the INF for this thing. I looked at versions 3131, 3165 and beta version 3214. This is what I found (only listing the 4000 series):
3131 has support for 4000 and 4600
3165 has support for 4000 and 4600
3214 has support for 4000, 4400 and 4600.
So as far as I can tell this is exactly why this driver is not loading. There is no 4400 support in the two production drivers at all. I would have to say this is exactly why it says my 4400 does not meet the requirements for the driver and is exactly why the beta driver installs (in my case, at least tries).
Production INF:
DiskId = "Intel(R) Graphics Media Accelerator Driver for Windows"
Intel = "Intel Corporation"
iIVBGD0 = "Intel(R) HD Graphics 4000"
iIVBGM0 = "Intel(R) HD Graphics 4000"
iIVBGD0SRV = "Intel(R) HD Graphics"
iIVBGD0GT1 = "Intel(R) HD Graphics"
iIVBGM0GT1 = "Intel(R) HD Graphics"
iIVBGD0SRVGT1 = "Intel(R) HD Graphics"
; HSW Classic
iHSWGT2D = "Intel(R) HD Graphics 4600"
iHSWGT2M = "Intel(R) HD Graphics 4600"
Beta INF:
DiskId = "Intel(R) Graphics Media Accelerator Driver for Windows"
Intel = "Intel Corporation"
iIVBGD0 = "Intel(R) HD Graphics 4000"
iIVBGM0 = "Intel(R) HD Graphics 4000"
iIVBGD0GT1 = "Intel(R) HD Graphics"
iIVBGM0GT1 = "Intel(R) HD Graphics"
; HSW Classic
iHSWGT1D = "Intel(R) HD Graphics"
iHSWGT1M = "Intel(R) HD Graphics"
iHSWGT15D = "Intel(R) HD Graphics 4400"
iHSWGT2D = "Intel(R) HD Graphics 4600"
iHSWGT2M = "Intel(R) HD Graphics 4600"
That pretty much sums up that. Intel support tried to tell me that I had bad hardware and to replace it. I then told them that I bought 3 sets of this hardware and they all do the same thing. They said they would get back to me in 24-48 hours. That was last Friday.
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Hello all,
Thanks to your feedback and help during this process, we have finally identified the problem and a new driver will be posted soon. I will let you guys know once the new driver has been posted in the page.
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Thank you Kevin. Hopefully it's not like the beta driver v3214 because that driver blows up my Win8 x64 install. I also tried the x86 version of that beta driver on Win8 x86 and it also blew up. As I mentioned above once you ok the driver and it loads the screen goes black and that's the end of that.
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Hello All,
Intel® has posted the new driver at:
32 Bit http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23105 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23105
64 Bit http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23106 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23106
Please try the driver and let me know if it works or not.
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You sure are on it Kevin! I got an email from this forum and (finally) from Intel about the same driver.
This driver has 4400 support and it installs fine. v9.18.10.3257.
DiskId = "Intel(R) Graphics Media Accelerator Driver for Windows"Intel = "Intel Corporation"iIVBGD0 = "Intel(R) HD Graphics 4000"iIVBGM0 = "Intel(R) HD Graphics 4000"iIVBGD0SRV = "Intel(R) HD Graphics"iIVBGD0GT1 = "Intel(R) HD Graphics"iIVBGM0GT1 = "Intel(R) HD Graphics"iIVBGD0SRVGT1 = "Intel(R) HD Graphics"; HSW Classic
iHSWGT1D = "Intel(R) HD Graphics"iHSWGT1M = "Intel(R) HD Graphics"iHSWGT15D = "Intel(R) HD Graphics 4400"iHSWGT2D = "Intel(R) HD Graphics 4600"iHSWGT2M = "Intel(R) HD Graphics 4600"- Mark as New
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Thanks, just setting up the same board with the same problem. The driver you linked to solved it and appears to work fine. Note that the old driver is still listed on the Intel Download Center page for the DH87RL board and the ME does not find this driver, only a search for HD 4400 find the correct graphics driver.
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That might take them a while to clean up because it really has nothing to do with the Mainboard. The 4400 HD GPU is on the CPU. So they'll have to clean up all the mainboard models that take those CPUs.
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Hello Kevin, I'm having the same issue, the link that you have posted does not work. can you help please help me? here is my specification
Machine name: DELL-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 3537
BIOS: InsydeH2O Version 03.73.02A07
Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz (4 CPUs), ~2.3GHz
Memory: 4096MB RAM
Available OS Memory: 3984MB RAM
Page File: 3663MB used, 4303MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_05E91028&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD03AB
Native Mode: 1366 x 768(p) (60.044Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 9.18.0010.3234 (English)
Driver Version: 9.18.10.3234
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/9/2013 10:03:50, 8667648 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-4956-11CF-3A7F-E325B4C2C435}
Vendor ID: 0x8086
Device ID: 0x0A16
SubSys ID: 0x05E91028
Revision ID: 0x0009
Driver Strong Name: oem2.inf:IntelGfx.NTamd64.6.1:iHSWM_w7:9.18.10.3234:pci\ven_8086&dev_0a16&subsys_05e91028
Rank Of Driver: 00E00001
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Please try this driver:
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24596&lang=eng&ProdId=3719 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24596&lang=eng&ProdId=3719
If you have problems during the installation, try these steps:
/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542
Kevin M
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HD4400 graphics not supported by Windows Vista x64, can you please tell me if there are any kind of drivers because i couldn't find the drivers on the site (only for Win 7 and 8). I have Intel i3 4th generation (with Hd4400), Motherboard Asrock b85M, and 8 Gb of RAM. I need for vista because thats the only OS that i have license for....
Message was edited by: George Alexandru
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