Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
Announcements
All support for Intel NUC 7 - 13 systems has transitioned to ASUS. Read latest update.
20370 Discussions

HD 530 and Opengcl

Gindelsnd2
Beginner
3,712 Views
Hi, My PC has an Intel HD Graphics 530 card, with an updated driver.

When I try to run several programs, it tells me that an OpenGCL of at least 3.3 is required and to please update my driver. I am at a loss as to what to do. Any help would be greatly appreciated. Thank you. ,
0 Kudos
23 Replies
AlHill
Super User
3,358 Views

There is nothing you can do.  OpenCL 2.0 is all you have.

https://www.intel.com/content/www/us/en/support/articles/000005524/graphics.html

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
Gindelsnd2
Beginner
3,341 Views

But that chart also says OpenGCL of 4.6, which is higher than what is required, yet cannot be reached. . . 

0 Kudos
Stefan3D
Honored Contributor II
3,335 Views

You mean OpenGL (without "C")

 

Download GPU Caps Viewer 1.57.1

and post a screenshot from the OpenGL tab

If it says OpenGL 1.1, then check device manager for code 43

 

Also try the OpenGL demos in this app.

 

 

0 Kudos
Gindelsnd2
Beginner
3,316 Views

Where exactly do I look in Device Manager for code 43?

Where are the demos?

 

Thanks very much . . . 

0 Kudos
AlHill
Super User
3,319 Views

There is no OpenGCL.   Your graphics support OpenCL 2.0 and OpenGL 4.6.

 

Which one are you asking about? 

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
Gindelsnd2
Beginner
3,316 Views

OpenGL . . . I keep putting that "C" in there, a bad habit . . . 

0 Kudos
Gindelsnd2
Beginner
3,316 Views
0 Kudos
Stefan3D
Honored Contributor II
3,314 Views

Judging from the screenshot the driver is not installed.

Right-click  start->device manager->GPU->properties

Most likely you will see there the infamous code 43

0 Kudos
Gindelsnd2
Beginner
3,301 Views
0 Kudos
Stefan3D
Honored Contributor II
3,297 Views

So you have a laptop with NVIDIA Optimus i guess.

Install the "Intel chipset INF driver" which you find on the laptop manufacturer's support site to remove the yellow bangs under "other devices".

0 Kudos
Gindelsnd2
Beginner
3,296 Views

No, it is a desktop HP computer.

I have updated the drier from the Intel support site but still get the error message.

0 Kudos
Stefan3D
Honored Contributor II
3,295 Views

So what is the second GPU labeled "MS basic display adapter"?

check GPU properties->details->hardware ID

0 Kudos
Gindelsnd2
Beginner
3,293 Views

That is a generic Microsoft Display Adapter, which is currently disabled . . . 

0 Kudos
Stefan3D
Honored Contributor II
3,291 Views

Interesting, that should not be there if you have only one GPU.

Create a restore point then you can uninstall the MS basic display adapter.

Reboot and check device manager and GPU Caps Viewer again.

In case of issues you can restore from the system restore point.

 

In any case the yellow bangs must be fixed for a properly working system.

 

0 Kudos
Gindelsnd2
Beginner
3,287 Views

No good . . . 

 

I uninstalled the generic driver and the PC reinstalled it . . . 

 

Everything looks exactly as it was before . . . 

0 Kudos
Stefan3D
Honored Contributor II
3,285 Views

I'm running out of ideas.

 

If it is a brand new PC, ask HP support.

If it is an old PC that worked properly at some point, revert whatever major changes you made recently.

 

Otherwise create a report with Intel® System Support Utility and attach it here so an Intel agent can take a look at it.

0 Kudos
Gindelsnd2
Beginner
3,277 Views

It has been driving me crazy.

Originally, the PC said I had an AMD Processor, and I struggled with that for a week.

 

I then did a factory reset, when it started ID'g it as an Intel HD 530, which seems more plausible . . . 

I then updated the video driver, which is where I am at today . . . 

The utility report is hopefully attached . . . 

0 Kudos
Stefan3D
Honored Contributor II
3,274 Views

The SSU report identifies the second GPU as Radeon HD 8830M / R7 250 / R7 M465X

"Microsoft Basic Display Adapter"
PNP Device ID:"PCI\VEN_1002&DEV_682B&SUBSYS_90F31B0A&REV_87\4&1C5A2EA&0&0008"

 

That matches the product specs

https://support.hp.com/us-en/document/c05281838

 

0 Kudos
Gindelsnd2
Beginner
3,269 Views

To us technical illiterates, s there anything I can do??? . . . LOL . . . Thanks . . . 

0 Kudos
Stefan3D
Honored Contributor II
3,259 Views
0 Kudos
Reply