Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
Announcements
The Intel sign-in experience has changed to support enhanced security controls. If you sign in, click here for more information.
18585 Discussions

HD 530 and Opengcl

Gindelsnd2
Beginner
1,595 Views
Hi, My PC has an Intel HD Graphics 530 card, with an updated driver.

When I try to run several programs, it tells me that an OpenGCL of at least 3.3 is required and to please update my driver. I am at a loss as to what to do. Any help would be greatly appreciated. Thank you. ,
0 Kudos
23 Replies
AlHill
Super User
1,478 Views

There is nothing you can do.  OpenCL 2.0 is all you have.

https://www.intel.com/content/www/us/en/support/articles/000005524/graphics.html

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Gindelsnd2
Beginner
1,461 Views

But that chart also says OpenGCL of 4.6, which is higher than what is required, yet cannot be reached. . . 

Stefan3D
Honored Contributor II
1,455 Views

You mean OpenGL (without "C")

 

Download GPU Caps Viewer 1.57.1

and post a screenshot from the OpenGL tab

If it says OpenGL 1.1, then check device manager for code 43

 

Also try the OpenGL demos in this app.

 

 

Gindelsnd2
Beginner
1,436 Views

Where exactly do I look in Device Manager for code 43?

Where are the demos?

 

Thanks very much . . . 

AlHill
Super User
1,439 Views

There is no OpenGCL.   Your graphics support OpenCL 2.0 and OpenGL 4.6.

 

Which one are you asking about? 

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Gindelsnd2
Beginner
1,436 Views

OpenGL . . . I keep putting that "C" in there, a bad habit . . . 

Gindelsnd2
Beginner
1,436 Views
Stefan3D
Honored Contributor II
1,434 Views

Judging from the screenshot the driver is not installed.

Right-click  start->device manager->GPU->properties

Most likely you will see there the infamous code 43

Gindelsnd2
Beginner
1,421 Views
Stefan3D
Honored Contributor II
1,417 Views

So you have a laptop with NVIDIA Optimus i guess.

Install the "Intel chipset INF driver" which you find on the laptop manufacturer's support site to remove the yellow bangs under "other devices".

Gindelsnd2
Beginner
1,416 Views

No, it is a desktop HP computer.

I have updated the drier from the Intel support site but still get the error message.

Stefan3D
Honored Contributor II
1,415 Views

So what is the second GPU labeled "MS basic display adapter"?

check GPU properties->details->hardware ID

Gindelsnd2
Beginner
1,413 Views

That is a generic Microsoft Display Adapter, which is currently disabled . . . 

Stefan3D
Honored Contributor II
1,411 Views

Interesting, that should not be there if you have only one GPU.

Create a restore point then you can uninstall the MS basic display adapter.

Reboot and check device manager and GPU Caps Viewer again.

In case of issues you can restore from the system restore point.

 

In any case the yellow bangs must be fixed for a properly working system.

 

Gindelsnd2
Beginner
1,407 Views

No good . . . 

 

I uninstalled the generic driver and the PC reinstalled it . . . 

 

Everything looks exactly as it was before . . . 

Stefan3D
Honored Contributor II
1,405 Views

I'm running out of ideas.

 

If it is a brand new PC, ask HP support.

If it is an old PC that worked properly at some point, revert whatever major changes you made recently.

 

Otherwise create a report with Intel® System Support Utility and attach it here so an Intel agent can take a look at it.

Gindelsnd2
Beginner
1,397 Views

It has been driving me crazy.

Originally, the PC said I had an AMD Processor, and I struggled with that for a week.

 

I then did a factory reset, when it started ID'g it as an Intel HD 530, which seems more plausible . . . 

I then updated the video driver, which is where I am at today . . . 

The utility report is hopefully attached . . . 

Stefan3D
Honored Contributor II
1,394 Views

The SSU report identifies the second GPU as Radeon HD 8830M / R7 250 / R7 M465X

"Microsoft Basic Display Adapter"
PNP Device ID:"PCI\VEN_1002&DEV_682B&SUBSYS_90F31B0A&REV_87\4&1C5A2EA&0&0008"

 

That matches the product specs

https://support.hp.com/us-en/document/c05281838

 

Gindelsnd2
Beginner
1,389 Views

To us technical illiterates, s there anything I can do??? . . . LOL . . . Thanks . . . 

Stefan3D
Honored Contributor II
1,379 Views
Reply