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BLaGa1
Novice
1,201 Views

HD Graphics 4000 Driver incompatibility with Windows 10 1709 Fall Creators Update

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System Description:

Samsung NP300E5E

Intel Core i3-3120M 2.5 GHz 64bit

Description of Issue:

Windows 10 1709 Creators Update disables graphics adapter and reports incompatibility with each of the following drivers:

HD Graphics 4000 10.18.10.4242 (6/16/2015)

HD Graphics 4000 10.18.10.4358 (12/21/2015) (worked prior to update)

HD Graphics 4000 10.18.10.4885 (12/11./2017)

The system initially loads to a blank screen after login and after a few restarts in reverts to Windows Basic Display Driver and loads the desktop but offers no additional graphics functionality including resolution options or multiple screen support.

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Accepted Solutions
BLaGa1
Novice
164 Views

This issue has been resolved. The system required a BIOS update from the laptop manufacturer. I had to run the BIOS update via Powershell to get around code execution settings but once that was done the 10.33.10.4276 original 8/2017 driver loaded without error and the external monitor was recognized and functioned normally. I was then able to update the display driver to the latest 10.33.10.4885 12/2017 version also without issue.

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1 Reply
BLaGa1
Novice
165 Views

This issue has been resolved. The system required a BIOS update from the laptop manufacturer. I had to run the BIOS update via Powershell to get around code execution settings but once that was done the 10.33.10.4276 original 8/2017 driver loaded without error and the external monitor was recognized and functioned normally. I was then able to update the display driver to the latest 10.33.10.4885 12/2017 version also without issue.

View solution in original post