- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi all,
I have an older computer that I've been using as a media server for years:
MSI Z97 PC Mate mainboard (Intel HD Graphics 4600)
Intel Core i5-4460 CPU & 16GB Ram
Windows 10
Latest Intel Graphic Driver 20.19.15.5171
Connected via HDMI (or DVI)
Recently, I've purchased an MSI Optix MAG342CQR, 21:9 aspect ratio, 3440x1440p resolution display. I cannot get this computer to display to this monitor once it gets into Windows 10.
Symptom:
- Once Windows 10 gets to the logon screen, it causes the monitor to boot loop.
What does work:
- BIOS displays no problem
- post displays
- Windows booting logo displays
- Windows 10 Safe Mode display
- Ubuntu 20.04 displays (2460x1080 @ 60hz)
What does not
-Getting anything to display on the monito from the Windows 10 logon and beyond (on this monitor).
I've tried the following
- Using the Intel Command Center, I expected better control over resolutions and refresh rates but any configuration changes made in this tool don't seem to take affect.
- https://www.intel.com/content/www/us/en/support/articles/000056144/graphics/legacy-graphics.html
I'm not an expert in this space by any stretch, I'm just a nerd that won't give up.
Potential solutions include:
- finding another version of Intel Command Center that works (There was a Dell version that clearly said it should work with my 4th gen version of Intel processor but I don't believe it made a difference)?
- modifying the latest Intel graphics drivers to force support for this resolution?
I've spent a lot of time looking for any way I can get this old integrated graphics card to display Windows 10. Had I applied myself this to other paths that result in me making money, I surely could have made enough extra cash to buy a new $800 graphics card ... but I'm not smart enough to give up.
Any advice would be appreciated.
Thanks!
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Some_Guy
Thank you for posting on the Intel️® communities.
Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it. You may also find the Discontinued Products website (https://www.intel.com/content/www/us/en/support/discontinued-products.html) website helpful to address your request.
You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued". https://ark.intel.com/
Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.
Regards,
David G
Intel Customer Support Technician

- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page