HD Graphics 520 Causing Dialog boxes and some applications to be blank

[MKhou]

I am having problems with this video driver. This started a while ago but I finally tracked down the issue.

Background. Whenever I am trying to close a Word or other Office document, the Save As box usually comes up asking me to Save Save As or Cancel. Now, this box is blank. Nothing in there. I am having the same problem with other applications such as my document management software. Last week, it started with Chrome. When I launch, the entire window is blank.

After tried to address this with Microsoft and spending dozens of hours on tech support calls, I started playing around with stuff myself. Today I checked out the display adapters. I updated everything first to see if that solved the problem. It did not. Then I opened Display Adapter items in Device Manager (Windows 10 and I first tried disabling the AMD Radeon driver. No Change. Then I tried disabling the Intel HD Graphics 520 driver. Everything worked (except all the items that rely on this driver, such as Extended Display). I have tried updating the driver, rolling it back, but nothing helps. I have run countless anti-virus scans and Windows updates but no help.

I am hoping that someone here can help. I have figured out some workarounds, but some of my web applications will only work with Chrome for some reason, so I can't use them now.

Michael

[MKhou]

I just tried to update. Device Manager said I was up to date, but I have 21.20.16.4627. I will try to manually update.

I have a Dell Laptop. Inspiron 1500 running an i7 with 16GB of RAM.

[MKhou]

I got an error message that the driver is not certified to this computer. I guess I can try to install anyway. Should I do that? Here is the message link info:

Error Message: Computer Manufacturer Graphics Driver Detected

Last Reviewed: 06-Jul-2017

Article ID: 000005469

You get one of the below error messages when you update your graphics drivers.

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Click or the topic for details:

Error received when you use Intel® Driver Update UtilityError received when you manually install driver

Or

Why did I get this error?

Your computer manufacturer customizes drivers that run Intel® components on your machine. You might lose functions and cause other technical issues by installing the generic Intel® Graphics Driver.

See our list of https://www.intel.com/content/www/us/en/support/topics/oems.html manufacturer support websites.

What can I do?

You can uninstall the manufacturer's driver then install the generic Intel Graphics Driver. Uninstalling the manufacturer's driver reverts customized settings. You risk losing functionality or causing other technical issues, so we recommend only using drivers provided by your computer manufacturer.

If you would like to install generic drivers, select your operating system or processor for instructions:

• https://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Windows® 10 and Windows 8*/8.1*
• https://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html Windows 7*
• https://www.intel.com/content/www/us/en/support/graphics-drivers/000005831.html Windows Vista*
• https://www.intel.com/content/www/us/en/support/graphics-drivers/000005513.html Windows XP*
• https://www.intel.com/content/www/us/en/support/graphics-drivers/000005538.html Intel® Pentium® or Intel® Celeron® Processor

[MKhou]

Tried to install using compatibility settings, but got the message that the OS was not supported.

Next?