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HD4000: mouse cursor jumping when mouse pointer is changing

idata
Employee
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I'm running Win 8 (64) on my new HP EliteBook 8470p.

After connecting my secondary monitor (old Acer, 1280x1024) I noticed that whenever the mouse cursor is changing, for example while moving the pointer over a form field or text in firefox or moving it over the "border" of an application window, it's "jumping" a bit. This is quite irritating and also slowing down my workflow.

I reinstalled Windows, updated the HD4000 driver to the latest version (before that I tried the one from the HP support site, their driver is a bit older), without being able to solve the issue. The only thing that seems to work is to only use one screen. Otherwise my system is working fine.

I've searched the forum and found this message, that seems to describe a similar dual problem:

http://communities.intel.com/message/85665# 85665 http://communities.intel.com/message/85665# 85665

Thank you very much for your help!

Kind regards from Vienna (Austria),

Patrick

1 Solution
NICHOLAS_F_Intel
Employee
4,416 Views

Hello everyone. Our latest driver has just been released, which should have the fix for this issue. Refer to this link for more information; /docs/DOC-19855 http://communities.intel.com/docs/DOC-19855

Let me know if there are still issues!

Thanks,

-Nic

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clel
New Contributor I
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I know this is old and has long been fixed, but for reference I am experiencing a similar problem on Windows 10 with an Intel(R) Atom(TM) x5-Z8300 CPU: https://community.intel.com/t5/Graphics/Jumping-mouse-cursor-when-pointer-is-changing/m-p/1198614

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