HD4400 Lenovo U430p Win10 Creators PROBLEM when close lid

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Another Win10 Creators problem thread.....

PROBLEM: When I close the lid on my Lenovo U430p then open the lid, all the open windows on my desktop get resized and re-positioned to the left of the screen.

Tried downgrading to official drivers from Lenovo site 19.18.13.5324

Tried updating manually to latest INTEL version 20.19.15.4624

So that's three different versions that all have the same problem.....

Lenovo site has no other BIOS or other updates that I don't already have.

Any comments or solutions?

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Hello tzr916,

Thank you for the information, I am currently trying to replicate this behavior.I will update this thread once new information is available.Best Regards,JC

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Hi tzr916,

I have sent you a PM.Regards,Juan V.

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Hi tzr916,

I sent you a private message.Regards,Juan V

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Hello Hi tzr916,

The http://intelsupportchat.force.com/icslivechat/ics_tech_graphics_ww_english_Chat chat support should be available now.Best Regards,Juan V.

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Just finished the chat with Allen. He was able to disable Windows Update Service then uninstall all previous Intel versions so that only MS Basic Display Adapter remains even after rebooting.

In this state, the problem of the programs resizing/moving is NOT happening.

I believe this is the information you were trying to get. I hope you now can find a solution.

Thanks.

2:58 PM Connecting...

2:58 PM Connected. A support representative will be with you shortly.

2:58 PM Support session established with Allan.

2:58 PM Allan restarting application as Windows system service

2:58 PM Connecting...

2:58 PM Connected. A support representative will be with you shortly.

2:58 PM Application running as Windows system service

2:58 PM Support session established with Allan.

2:58 PM Remote Control started by Allan.

3:06 PM Allan is rebooting your computer...

3:07 PM Remote Control by Allan stopped.

3:08 PM Connecting...

3:08 PM Connected. A support representative will be with you shortly.

3:08 PM Support session established with Allan.

3:08 PM Remote Control started by Allan.

3:08 PM Allan: I am back

3:08 PM Allan: I will continue

3:09 PM mike grall: ok

3:11 PM Allan: going to reboot again ok?

3:11 PM mike grall: yes

3:12 PM Allan is rebooting your computer...

3:12 PM Remote Control by Allan stopped.

3:13 PM Connecting...

3:13 PM Connected. A support representative will be with you shortly.

3:14 PM Support session established with Allan.

3:14 PM Remote Control started by Allan.

3:15 PM Allan: I am going to continue

3:17 PM Allan: going to reboot again

3:17 PM mike grall: ok

3:17 PM Allan is rebooting your computer...

3:17 PM Remote Control by Allan stopped.

3:17 PM Connection closed. Attempting reconnection...

3:19 PM Connecting...

3:19 PM Connected. A support representative will be with you shortly.

3:19 PM Support session established with Allan.

3:19 PM Remote Control started by Allan.

3:19 PM Allan: I am back

3:21 PM Allan: now at this moment all the drivers have been removed

3:21 PM mike grall: yes

3:22 PM Allan: now you have to test the computer to see if the issue persist even using the microsoft driver

3:22 PM mike grall: ok

3:24 PM mike grall: going to close the lid and see if the programs resize/move

3:24 PM Allan: ok please after that report the resoults through the forum we are working on

3:25 PM mike grall: just tried it, the problem is GONE.

3:25 PM mike grall: I will report in the Forum

3:25 PM Allan: ok good

3:25 PM Allan: thank you so much

3:25 PM mike grall: thank you

3:25 PM Allan: is anything else I can help you with?

3:25 PM mike grall: no, I think I will take it from here.

3:26 PM Allan: good I will end the remote session

3:26 PM mike grall: ok

3:26 PM Allan: Thank you for using Intel® live chat. Have a nice day!

3:26 PM mike grall: you too

3:26 PM Allan has ended the session.

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Hi Hello tzr916,

Thank you for letting me know.I will send this information to the corresponding team and will update the thread once I have further details.Best Regards,JC

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Hello tzr916,

Sorry for the delay.Since we have not been able to replicate this issue in our lab, it is better if you report this directly to the OEM (Lenovo) so that they can replicate using the exact same Hardware; if they see the issue, then they can report this to Intel directly via Business-to-Business and that would facilitate a fix.Best Regards,Juan V.

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Laptop hard drive failed. Replaced with a new drive, clean install of Win10 and updated. Problem is not happening anymore. Selling the laptop.

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Hello tzr916,

I am glad to hear the issue was solved. Please don't hesitate in contacting us back if you need further assistance.Regards,Juan V.