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22735 Discussions

HD5500 Graphics and W10

SMorr9
Beginner
‎06-01-2015 12:24 PM
3,800 Views

Hi folks, I'm running a Toshiba satellite s50 W8.1 with i7 and HD5500 graphics video card.

Just reserved my W10 upgrade and compatibility checker is telling me W10 will have problems w the video card.

Can someone tell me if this is a driver issue, or a hardware issue.

Seems strange that a new laptop wouldn't be made ready for W10?

Thanks

SJMor

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kx1
New Contributor I
‎06-01-2015 03:57 PM
2,474 Views

I have an HD 5500, not getting any errors:

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kx1
New Contributor I
‎06-01-2015 03:57 PM
2,474 Views

I have an HD 5500, not getting any errors:

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Allan_J_Intel1
Employee
‎06-02-2015 09:33 AM
2,474 Views

In this case, the problem might be the Inbox graphics driver provided on the windows 10 installation package. I would recommend waiting for official Intel graphics drivers for your Intel® HD Graphics 5500 controller at: https://downloadcenter.intel.com/default.aspx Intel® Download Center

Allan.

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SMorr9
Beginner
‎06-02-2015 11:15 AM
2,474 Views
In response to Allan_J_Intel1

Thanks Allan,

I'll do that once W10 is imminent.

Cheers

In response to Allan_J_Intel1
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Allan_J_Intel1
Employee
‎06-02-2015 09:33 AM
2,474 Views

In this case, the problem might be the Inbox graphics driver provided on the windows 10 installation package. I would recommend waiting for official Intel graphics drivers for your Intel® HD Graphics 5500 controller at: https://downloadcenter.intel.com/default.aspx Intel® Download Center

Allan.

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SMorr9
Beginner
‎06-02-2015 11:15 AM
2,474 Views
In response to Allan_J_Intel1

Thanks Allan,

I'll do that once W10 is imminent.

Cheers

In response to Allan_J_Intel1
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