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dmonty67
Beginner
64 Views

HD5500 Graphics card does not have 2560x1080 resolution option

I have a Lenovo T450s laptop.  I am using a mini D connection to an external LG ultrawide monitor.    The highest resolution available via device manager (windows 10)  is 1920x1080.    When I try a custom resolution setting of 2560x1080, it says there is not enough bandwidth.     I was using a Lenovo T440s laptop with the same monitor and cable/adaptor.  That laptop has HD4400 and worked just fine.   I have looked through other posts and can not find a resolution (pun intended) to the problem. 

 

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3 Replies
Sebastian_M_Intel
Moderator
44 Views

Hello dmonty67, 

 

Thank you for posting on the Intel® communities.   

 

So we can better assist you, please provide the following reports (connecting the external monitor): 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:   

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".    
  • Click on the menu where it says "Summary" to change to "Detailed View".    
  • To save your scan, click on "Next", then "Save".    
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).   

 

2. Provide the Report for Intel® Graphics Drivers, follow this link.  

3. From the PC to the monitor, how is the connection? Please specify: 

  • Full model number of the monitor 
  • Graphics ports and cable type's model. I.e. HDMI 1.4, DisplayPort 2.0, etc.  
  • Adapter model (if used) 

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician


Sebastian_M_Intel
Moderator
34 Views

Hello dmonty67,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician


Sebastian_M_Intel
Moderator
23 Views

Hello dmonty67,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician