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Beginner
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HDMI out makes connection telltales, but doesn't connect.

When I plug in my HDMI out to connect my notebook to an external monitor, the screen flashes, changes resolution, and makes the connection sounds just like it would if it were connecting to the monitor, but the monitor remains 'no signal'.

The monitor I'm trying to connect to is a UGEE 1910B drawing monitor (I have tried other monitors). I'm a teacher and wanting to make Khan Academy style videos for my students.

I have tried:

  • Different monitors
  • Different cables
  • HDMI to VGA adapter and then to the monitor
  • Uninstalled and reinstalled drivers (complete fresh install)
  • Disable then enable the device driver (a popular suggestion online)
  • Updated the bios
  • Looked for a way to set graphics device preference in bios
  • Cursed a lot and screamed at the computer
  • Probably some other things I've found online that I'm forgetting

Specs:

Assu Zenbook UX501V

Intel HD Graphics 530

Inel core i7 6th generation

Nvidia GeForce 960M

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4 Replies
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Community Manager

Re: HDMI out makes connection telltales, but doesn't connect.

Hello Giles20,

 

 

I understand you are trying to connect an Ugee UG-1910B drawing monitor to your computer, but you are getting "no signal" on the monitor.

 

 

Let me apologize for any inconvenience this issue may be causing to you.

 

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

Are you using an active HDMI to VGA adapter?

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
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Community Manager

Re: HDMI out makes connection telltales, but doesn't connect.

Hello Giles20,

 

 

I was wondering if you still need assistance regarding the monitor you are trying to connect to your computer. In case you still need assistance just let me know.

 

 

Regards,

 

Fred D.
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Beginner

Re: HDMI out makes connection telltales, but doesn't connect.

Thanks for the help Fred. I do still need help with this. I'm currently using the UG monitor with my Macbook air, so the help I needed became less urgent. However, I still cannot connect it to my Asus. In addition, it should be noted that I cannot connect my Asus to anything through the HDMI. I've tried two different monitors as well as a LCD projector directly through the HDMI (I've tried different cables too) and I get the same results - the computer acts like it's connected, but no image/audio through the connected device.

Attached is the txt file generated by the support utility tool.

I do not know if I'm using an active VGA adapter. https://www.amazon.com/gp/product/B016HL4CAY/ref=oh_aui_search_detailpage?ie=UTF8&psc=1 Here is the one I am using. I'm assuming that the adapter is not the issue as I cannot connect to other monitors or projectors directly through the VGA (no adapter).

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Community Manager

Re: HDMI out makes connection telltales, but doesn't connect.

Hello Giles20,

 

 

Thanks for the information you sent to me.

 

 

I would like you to try updating the graphics driver of the computer. Please download it from this link https://downloadmirror.intel.com/27058/eng/win64_154605.4771.zip https://downloadmirror.intel.com/27058/eng/win64_154605.4771.zip

 

 

As soon as the driver has been downloaded on the keyboard press WinLogo key + r, then type in devmgmt.msc, double click on Display Adapters -> Intel HD Graphics -> Driver tab -> Uninstall -> Select the check box Delete the driver software for this device -> OK, restart the computer, and then reinstall the graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

 

 

If issue persists then the issue might be related to the video port on the computer itself. Since issue happens with HDMI to HDMI cable then there is a chance the HDMI port might be defective. I recommend contacting ASUS* directly so they can check if the issue is being caused by the video port itself. This link will give you their contact information https://www.asus.com/us/support/callus ASUSTeK Computer Inc. -Support- Call Us

 

 

Regards,

 

Fred D.
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