HELP with Intel HD 4600 scaling options

[MSchm22]

Hi,

I recently bought a new notebook with a Intel HD 4600 IGP. Now, since an IGP isn't the fastest GPU out there I usually have to reduce the resolution to achieve a higher/playable frame rates.

But when I set a game (for example CoD: Black Ops II or Alien Isolation) to a lower resolution than my desktop, I get a centered screen with black bars all around. Now, that's usually not a problem, as every decent graphics driver has scaling options where you can choose what the GPU does when you use a program/game with a smaller resolution.

Those options usually are: maintaining display ratio, stretch to fullscreen and center. But those options aren't available in the Intel HD 4600 control panel. Only if I lower the native desktop resolution lower than the the max. 1600x900, I get different scaling options.

But I want my (desktop) resolution set to 1600x900 and the games being stretched to fit fullscreen. When I google this problem, many topics like this pop up, sometimes as old as one year. But nothing happens! When are you going to fix this problem? This is a very basic and very important feature, especially on an IGP like the HD 4600. Let me choose what scaling options to use, even at my native resolution.

Is there any ETA on when this is going to be fixed? It really ruins my experience with Intel, on my old laptop with an AMD IGP it functioned with out problems.

[Silvia_L_Intel1]

Hello W0mbat, thank you very much for contacting us.

This situation has been escalated to our engineering team. Please check the following thread for additional information.

Thanks

[RGabr]

Looks like this was first reported more than 6 months ago and it has still not been resolved. It's frustrating to buy a new 4K laptop with such obvious bugs that aren't getting fixed.

[Silvia_L_Intel1]

I'm sorry Klaxian, but this problem is still under investigation.

[SOWMYA_N_Intel]

Hi,

Can you let us know if the scaling option selected is Center Image or Maintain Aspect Ratio when you play the game at lower resolution? One alternative solution if you want to run the game in 'Full Screen' is you have to go to CUI>Display page and select 'Full Screen' option under Scaling.

We are working on the solution to provide all the scaling options in the native resolution. Will keep you posted once the drivers are ready with the fix.

Thanks,

Sowmya

[RBell2]

Hey Intel Tech dudes

Im obviously having this smae problem as the rest of everyone.. Using Intel HD graphics Control Panel with N3540 ( BayTrail –M chipset)

Is there any light in the tunnel regarding the scaling problem yet?

I have the latest drivers installed ( 2015/06/16 ) ver. 10.18.10.4242

Awaiting this scaling issue to be fixed.. cant wait to use my T.V to its full potential@

[ssanj2]

For whatever reason the only driver that had this fix was one of the latest windows 8.1 drivers... Apparently having games actually run fullscreen isnt a priority, and "maintain display scaling" is once again the only option I see in windows 10...

Im assuming a fix isn't coming any time soon, so look up a video on how to get the windows 8.1 driver running on windows 10 (this should not even have to be done...)

[NSilv4]

This is actually same problem as in:

different drivers but same exact problem we are waiting for this to be fixed for almost 2 years... Intel... please?

[IUman]

Hello,

I really apologize for any inconvenience this has caused to you all.

The scaling issue was already fixed with the https://downloadcenter.intel.com/download/24964/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64bit Intel® Graphics Driver version 15.36.21.64.4222

The issue with Windows 10 is still under investigation.

[NSilv4]

but certainly not fixed for the DN2820FYK driver (off-topic here I know, I just wanted to point that it is similar problem, with a different driver)

[IUman]

Hello nars

I'm sorry that you still have problems with your system.

Could you please fill out the information at the following link for better assistance?

/thread/77761 https://communities.intel.com/thread/77761

I will really appreciate it if you could.

Thanks,

[PPetr4]

Same issue here - was pointed to this thread from over a year ago, but I guess it didn't really apply to the dn2820 after all. Still suffering overscan issue for which a simple custom resolution option would fix. Pretty much given up on it ever being included though.

[IUman]

About scaling issue I suggest you to take a look to following thread:

/thread/77746 https://communities.intel.com/thread/77746