HP Victus 16 will not connect to second monitor

[zix]

Heyo, I got a pretty weird problem with my laptop.

I basically have a dual external monitor setup connected to my HP Victus 16, one connected via HDMI (works perfectly) and one connected via USB-C to DP (HP ZR24w, buggy and almost never works).

The problem is, is that sometimes I can get the monitor to work sometimes, but other times, it will just:

• Disconnect randomy

• Not connect at all (no signal)

• Connect but show a black screen (windows settings forces the device to stay disconnected)

• Wont detect the display after a sleep/restart/shutdown and etc.

Things I have tried:

• Cleanly installing windows.

• Updating nvidia/intel drivers

• Downloading all the drivers from HP website

• Check if the cable is faulty (it's not)

• Reconnect the monitor (obviously)

• Mess around in bios with USB-C settings (idk, might be something there or not?)

• Restart the graphics driver (Win+Ctrl+Shift+B)

Any ideas on how I could possibly fix this frustrating issue?

[Mike_Intel]

Hello zix,

Thank you for posting in Intel community Forum.

For us to further check this, please help provide the following details:

1. What is the main Graphics controller of your laptop?
2. If you are using just one external display, is it working fine?
3. Have you tried other monitors on the USB-C?
4. Are you going to have issues if you have 1 external display and it is connected to the USB-C?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[zix]

1. RTX 4060 GPU, however, it is a hybrid, so it switches as needed.
2. My main laptop screen and the external monitor still work fine even if I connect the 3rd one via USB-C, its just that the 3rd one doesn't. And yes, it does work fine without it as well.
3. No, I haven't, since I don't have spares at hand, but I was planning to get one one/borrow one from a friend.
4. Yes, even if I disconnect my main display that I'm using via HDMI, the USB-C still doesn't work.

[Mike_Intel]

Hello zix,

Thank you for the quick reply.

Base on the information that you provided, let me ask if you already tried contacting HP about this issue?

Everything is being controlled by their BIOS and the Graphics controller is Nvidia.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[zix]

Yeah, I have, but their support is **bleep**ing horrendous, I've been waiting for 3 weeks now and still no reply from them.

[Mike_Intel]

Hello zix,

Thank you for the quick reply.

You may try to call them for faster support.

You may try the details form their website:

https://www.hp.com/us-en/contact-hp/shopping.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello zix,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello zix,

I hope you are having a good day.

I am sending another follow up hoping that you are now talking to HP about this issue. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician