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Steel Division 2 unplayable on Arc A770M

RoyalTS83
Novice
2,741 Views
I7 12700h, 32gb, nvme, a770m.

Game stuttering unplayable. Please optimize driver.
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17 Replies
AlHill
Super User
2,720 Views

If you are on W11, the stuttering may be caused by Windows.

https://www.pcmag.com/news/microsoft-fixes-windows-11-bug-that-caused-games-to-stutter

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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RoyalTS83
Novice
2,709 Views
Thanks for your Information. The game is still stuttering on medium settings after installing the windows update. It looks like missing dx11 optimazion. Other more hardware challenging games are running fine.
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Robert_Q_Intel
Moderator
2,687 Views

Hello RoyalTS83,


Thank you for posting on the Intel®️ Arc communities.


To start we would like to gather more information about the issue that you are experiencing please answer the following information:


  • Share a video of the game running on your device.


  • Are you getting any error messages with the game?


  • What is the platform you used to download the game?



Best regards,  

Robert Q. 

Intel Customer Support Technician



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Robert_Q_Intel
Moderator
2,657 Views

Hello RoyalTS83,



Were you able to check the previous post?  

Let us know if you still need assistance.



Best regards,  

Robert Q. 

Intel Customer Support Technician



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RoyalTS83
Novice
2,638 Views
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Robert_Q_Intel
Moderator
2,627 Views

Hello RoyalTS83,


Thank you for posting,

We don't worry, as soon as you complete the steps please share the outcome with us.


Best regards,  

Robert Q. 

Intel Customer Support Technician


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Carlos_L_Intel
Employee
2,609 Views

Hi @RoyalTS83


Were you able to check the previous post?  

Let us know if you still need assistance.  


Best regards,  

Carlos L.  

Intel Customer Support Technician


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Andres_Intel
Employee
2,590 Views

Hello RoyalTS83,



We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  



Best regards, 


Andres P.  

Intel Customer Support Technician


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Andres_Intel
Employee
2,542 Views

Hello RoyalTS83,



Before we close this thread. We just want to let you know that we were able to partially reproduce the issue (average FPS 15-25).


We want to make sure we are using your game settings. For that please answer the following question:


  • Take screenshots or a video of the game settings.

 


Regards,  


Andres P. 

Intel Customer Support Technician


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RoyalTS83
Novice
2,529 Views

Tested on high settings. The steam ingame fps showed 14 fps in the attached scene.

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Andres_Intel
Employee
2,510 Views

Hello RoyalTS83,



Thank you for your response, it was really helpful. 


I will make an investigation of the issue to provide you with accurate details.



Regards,  


Andres P. 

Intel Customer Support Technician


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RoyalTS83
Novice
1,986 Views
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Bobans
Beginner
2,441 Views
Hi, am curious what system you’re gaming on - is it a laptop or the nuc 12 enthusiast mini pc?
Thanks,
Bobans
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RoyalTS83
Novice
2,422 Views
Its the NUC12snki72 enthusiast NUC.
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Andres_Intel
Employee
910 Views

Hello RoyalTS83,

 

 

Thank you for all your time and for reporting this issue. 

 

Our priority is to target the most popular games and apps to focus our efforts on providing a high quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2024 and beyond. While we can’t accommodate your request at this time, please watch this article on our website for any possible changes to this situation.


Let me know if you have further questions.


  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Andres_Intel
Employee
880 Views

Hello RoyalTS83,

 

  

Remember that our priority is to target the most popular games and apps to focus our efforts on providing a high quality, stable experience for the broadest set of users.


While we can’t accommodate your request at this time, please watch this article on our website for any possible changes to this situation.


Let us know if you still need assistance.    


 

Best regards,   

 

Andres P.   

Intel Customer Support Technician 


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Andres_Intel
Employee
872 Views

Hello RoyalTS83,

 

 

For now, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

  

Best regards, 

 

Andres P. 

Intel Customer Support Technician 


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