Steel Division 2 unplayable on Arc A770M

[RoyalTS83]

I7 12700h, 32gb, nvme, a770m.

Game stuttering unplayable. Please optimize driver.

[AlHill]

If you are on W11, the stuttering may be caused by Windows.

https://www.pcmag.com/news/microsoft-fixes-windows-11-bug-that-caused-games-to-stutter

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[RoyalTS83]

Thanks for your Information. The game is still stuttering on medium settings after installing the windows update. It looks like missing dx11 optimazion. Other more hardware challenging games are running fine.

[Robert_Q_Intel]

Hello RoyalTS83,

Thank you for posting on the Intel®️ Arc communities.

To start we would like to gather more information about the issue that you are experiencing please answer the following information:

• Share a video of the game running on your device.

• Are you getting any error messages with the game?

• What is the platform you used to download the game?

• Download and run Intel® System Support Utility for Windows* make sure to check the box "Everything" and save the resulting .txt file you can attach it to your reply. Link for Intel® System Support Utility for Windows* https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

Best regards,  

Robert Q. 

Intel Customer Support Technician

[Robert_Q_Intel]

Hello RoyalTS83,

Were you able to check the previous post?  

Let us know if you still need assistance.

Best regards,  

Robert Q. 

Intel Customer Support Technician

[RoyalTS83]

Had no time to do it yet.

[Robert_Q_Intel]

Hello RoyalTS83,

Thank you for posting,

We don't worry, as soon as you complete the steps please share the outcome with us.

Best regards,  

Robert Q. 

Intel Customer Support Technician

[Carlos_L_Intel]

Hi @RoyalTS83

Were you able to check the previous post?  

Let us know if you still need assistance.  

Best regards,  

Carlos L.  

Intel Customer Support Technician

[Andres_Intel]

Hello RoyalTS83,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P.  

Intel Customer Support Technician

[Andres_Intel]

Hello RoyalTS83,

Before we close this thread. We just want to let you know that we were able to partially reproduce the issue (average FPS 15-25).

We want to make sure we are using your game settings. For that please answer the following question:

• Take screenshots or a video of the game settings.

Regards,  

Andres P. 

Intel Customer Support Technician

[RoyalTS83]

Tested on high settings. The steam ingame fps showed 14 fps in the attached scene.

[Andres_Intel]

Hello RoyalTS83,

Thank you for your response, it was really helpful. 

I will make an investigation of the issue to provide you with accurate details.

Regards,  

Andres P. 

Intel Customer Support Technician

[RoyalTS83]

Some news on this?

[Bobans]

Hi, am curious what system you’re gaming on - is it a laptop or the nuc 12 enthusiast mini pc?
Thanks,
Bobans

[RoyalTS83]

Its the NUC12snki72 enthusiast NUC.

[Andres_Intel]

Hello RoyalTS83,

Thank you for all your time and for reporting this issue. 

Our priority is to target the most popular games and apps to focus our efforts on providing a high quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2024 and beyond. While we can’t accommodate your request at this time, please watch this article on our website for any possible changes to this situation.

Let me know if you have further questions.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello RoyalTS83,

Remember that our priority is to target the most popular games and apps to focus our efforts on providing a high quality, stable experience for the broadest set of users.

While we can’t accommodate your request at this time, please watch this article on our website for any possible changes to this situation.

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello RoyalTS83,

For now, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician