Just got my hades canyon with radeon rx vega m gh graphics. Tried to update the driver from 23.20.792.2048 to 25.20.15002.58(via Intel Driver and support assistant) and it fails. I also downloaded and tried to manually install GFX_Radeon_WIN10_18.12.2 (Radeon Software Adrenalin 2019 Edition) and they both do the same thing - the files get installed and then a window starts to open (I'm assuming to perform the update), then closes and the driver doesn't get updated. I've disabled windows defender, same thing. I can't tell what that install window is; it is a rectangular clear-ish window that barely starts to open, then closes.
Thank you for posting in the Intel Community.
· What is the Windows build installed on the system?
· Have you tried uninstalling the current graphics driver on the system and installing the new version?
· Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
· Steps to save the report:
1- Run the utility.
2- Click on “Scan” to get the scanned system.
3- Once the scan is complete click on “next”.
4- Use the “save” option, save the report to your desktop.
5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.
Hope this helps.
Intel Customer Support Technician
Under Contract to Intel Corporation