Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
Announcements
The Intel sign-in experience is changing in February to support enhanced security controls. If you sign in, click here for more information.
18291 Discussions

Has anyone had radeon rx vega m graphics driver update fail?

HJohn8
Beginner
537 Views

Just got my hades canyon with radeon rx vega m gh graphics. Tried to update the driver from 23.20.792.2048 to 25.20.15002.58(via Intel Driver and support assistant) and it fails. I also downloaded and tried to manually install GFX_Radeon_WIN10_18.12.2 (Radeon Software Adrenalin 2019 Edition) and they both do the same thing - the files get installed and then a window starts to open (I'm assuming to perform the update), then closes and the driver doesn't get updated. I've disabled windows defender, same thing. I can't tell what that install window is; it is a rectangular clear-ish window that barely starts to open, then closes.

0 Kudos
1 Reply
Leonardo_C_Intel
Moderator
222 Views

Hello HJohn8

 

Thank you for posting in the Intel Community.

 

·        What is the Windows build installed on the system?

·        Have you tried uninstalling the current graphics driver on the system and installing the new version?

 

·        Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

·        Steps to save the report:

1-   Run the utility.

2-   Click on “Scan” to get the scanned system.

3-   Once the scan is complete click on “next”.

4-   Use the “save” option, save the report to your desktop.

5-   To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

 

  

Hope this helps.

 

Regards,

Leonardo C.                        

Intel Customer Support Technician

Under Contract to Intel Corporation

Reply