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Having a problem in resetting my Graphics driver on my HP ProBook 450 G3 Laptop running: Windows 10

ChrisCanfield
Novice
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Driver seems to not want to properly & cleanly un-install & could use some help as to how to fix this.

 

UN-INSTALL PROCESS BEING DONE:

1. Uninstall: "Intel Driver & Support Assistant"

 

2. open "Device Manager" & under: "Display adapters",

right click over: "Intel(R) HD Graphics 520" & select: "uninstall"

[manually checking box for: "Delete the driver software for this device."]

 

3. a. Restart the laptop.

 

3. b. Verify that driver has been properly uninstalled by opening:

"Device Manager" & under: "Display adapters", & it should read:

"Microsoft Basic Display Adapter"

 

4. Re-install: "Intel Driver & Support Assistant",

Load: "Intel Driver & Support Assistant", & see if any updates are available by program being forced open in the default web browser.

 

ON MY END, via my browser, after loading: "Intel Driver & Support Assistant",

THIS IS WHAT I SEE:

Intel Graphics Display (smaller size).png

TAKE NOTE OF THE DATE

I think it should reflect when u have installed the driver / if u re-install it, it should reflect with the updated date.

THE DATE SHOWING UP: Intel Graphics Display (date of install).png

TODAY's date:                         7/15/2024

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LAPTOP DATA:

HP ProBook 450 G3

 

Product #: W0R57UT#ABA / SERIAL #: 5CD748BSQG

 

OS:                                                                     Windows 10 Pro. - 64 bit

WINDOWS UPDATE VERSION:                  22H2

OS Build #:                                                      19045.4651

Windows Feature Experience Pack #:     1000.19060.1000.0

(OS data recorded on: 7/10/2024 - Wed. @ 1:24AM / EDT)

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Please provide some help 4 me with this issue

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Senkuchan
Valued Contributor II
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Whats the model of your processor? I want to check if the driver assistant is providing the correct driver. Also, have you tried using ddu? Here’s the link: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html
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