How do I fix Intel HD Driver issue with Windows 10 version 1511?

TGeha · ‎11-26-2015

Hi Intel Community,

I have had windows 10 on my laptop for a while now and it has been working great for me. I had recently downloaded and updated to version 1511.

After the update finished, my computer restarted and the screen stayed black. I waited for a long time and the screen was not showing anything. I noticed the fingerprint reader LED was blinking meaning i can use it to log in. I logged in and was able to hear some sounds. Surprisingly, my first thought was to disable the Intel driver. To do this, I used Teamviewer on a different computer to log in and see things on a different screen. After that, I was able to see everything on the screen.

I believe there is some kind of issue with the version 1511 of Windows 10 and the Intel display driver.

I have tried downloading the latest driver from Intel's website and that still didn't work.

If it helps, here are some of my specs:

HP Laptop

Intel core i7 3632QM processor with Intel HD 4000

8 GB RAM

nVidia gt 635m GPU

Also, my nvidia gpu isn't working anymore because I believe it is controlled by the Intel driver.

Is there any fix or workaround for this issue? Thanks

Amy_C_Intel · ‎11-27-2015

Hello timgehant,

We have received reports about this Windows® 10 version causing issues on several systems, refer to this forum . At this point you could try to using the Last Known Good Configuration, check this link http://windows.microsoft.com/en-us/windows/using-last-known-good-configuration# 1TC=windows-7 Using Last Known Good Configuration - Windows Help.

Regards,

Amy.