How do I remove vertical striping?

[Biff]

How do I remove vertical striping on my monitor? My graphics card is the imbedded UHD graphics service on the i7 10710U processor. I can only seem to remove the vertical striping by setting the brightness control below 50%, which makes the screen essentially useable.

[Esteban_D_Intel]

Hello Biff, 

Thank you for posting on the Intel® communities.   

To better assist you I would like to gather some additional information from you:

• When did this behavior start? Was it working fine before?
• What tool are you using to change the display settings?
• Have you tried different monitors and cables?

Please run the following tool and attach the reports generated.  

Intel® System Support Utility (Intel® SSU)  

Intel® SSU Download link  

1.Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  

2.Click on the menu where it says "Summary" to change to "Detailed View"

3. To save your scan, click on "Next", then "Save".  

Esteban D.  

Intel Technical Support Technician   

[Biff]

>      This behavior started after using the new computer for two months. >       I use the Windows 10 controls and the Intel Graphics Command Center (Beta).          I downloaded the beta version only after this problem became a devioce debilitating issue. >       I have a attached a diffent monitor to a different HDMI port.  There are no issues with this other display. >       The SSU report is below: # SSU Scan Information Scan Info:  Version:"2.5.0.15"  Date:"05/26/2020"  Time:"00:00:37.0126284" # Scanned Hardware Computer:           BaseBoard Manufacturer:"VAIO Corporation"           BIOS Mode:"Legacy"           BIOS Version/Date:"Phoenix Technologies Ltd. R0240CX , 01/20/2020 12:00 AM"           CD or DVD:"Not Available"           Embedded Controller Version:"2.40"           Platform Role:"Mobile"           Processor:"Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz , GenuineIntel"           Secure Boot State:"On"           SMBIOS Version:"3.2"           Sound Card:"USB Audio Device"           Sound Card:"Intel(R) Display Audio"           Sound Card:"Realtek High Definition Audio"           System Manufacturer:"VAIO Corporation"           System Model:"VJS142C11L"           System SKU:"COM"           System Type:"x64-based PC"           - "Display"                Intel ® Graphics Driver Version:"27.20.100.8236"                - "Intel(R) UHD Graphics"                     Adapter Compatibility:"Intel Corporation"                     Adapter DAC Type:"Internal"                     Adapter RAM:"1.00 GB"                     Availability:"Running or Full Power"                     Bits Per Pixel:"32"                     - "Caption":"Intel(R) UHD Graphics" Link:"http://www.intel.com/content/www/us/en/search.html?keyword=UHD+Graphics" CoInstallers:"oem108.inf,iCML_w10_DS,Internal,Intel(R) UHD Graphics Family"                     Color Table Entries:"4294967296"                     Dedicated Video Memory:"Not Available"                     Driver:"igdkmd64.sys"                     Driver Date:"05/10/2020 05:00 PM"                     Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_009abb77ba29fc78\igdkmd64.sys"                     Driver Provider:"Intel Corporation"                     Driver Version:"27.20.100.8236"                     INF:"oem108.inf"                     INF Section:"iCML_w10_DS"                     Install Date:"Not Available"                     Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_009abb77ba29fc78\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_009abb77ba29fc78\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_009abb77ba29fc78\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_009abb77ba29fc78\igd12umd64.dll"                     Last Error Code:"Not Available"                     Last Error Code Description:"Not Available"                     Last Reset:"Not Available"                     Location:"PCI bus 0, device 2, function 0"                     Manufacturer:"Intel Corporation"                     Microsoft DirectX* Version:"DirectX 12"                     Monochrome:"No"                     Number of Colors:"4294967296"                     Number of Video Pages:"Not Available"                     PNP Device ID:"PCI\VEN_8086&DEV_9BCA&SUBSYS_00121D19&REV_04\3&11583659&0&10"                     Power Management Capabilities:"Not Available"                     Power Management Supported:"Not Available"                     Refresh Rate - Current:"59 Hz"                     Refresh Rate - Maximum:"59 Hz"                     Refresh Rate - Minimum:"40 Hz"                     Resolution:"3840 X 2160"                     Scan Mode:"Noninterlaced"                     Service Name:"igfx"                     Status:"OK"                     Video Architecture:"VGA"                     Video Memory:"Unknown"                     Video Processor:"Intel(R) UHD Graphics Family"           - "Memory"                Physical Memory (Available):"7.72 GB"                Physical Memory (Installed):"16 GB"                Physical Memory (Total):"15.79 GB"                - "BANK 0"                     Capacity:"8 GB"                     Channel:"SODIMM1"                     Configured Clock Speed:"0 MHz"                     Configured Voltage:"0 millivolts"                     Data Width:"64 bits"                     Form Factor:"SODIMM"                     Interleave Position:"Not Available"                     Manufacturer:"N/A"                     Maximum Voltage:"Not Available"                     Memory Type:"Unknown"                     Minimum Voltage:"Not Available"                     Part Number:"N/A"                     Serial Number:"N/A"                     Status:"Not Available"                     Type:"Unknown"                - "BANK 2"                     Capacity:"8 GB"                     Channel:"SODIMM2"                     Configured Clock Speed:"0 MHz"                     Configured Voltage:"0 millivolts"                     Data Width:"64 bits"                     Form Factor:"SODIMM"                     Interleave Position:"Not Available"                     Manufacturer:"N/A"                     Maximum Voltage:"Not Available"                     Memory Type:"Unknown"                     Minimum Voltage:"Not Available"                     Part Number:"N/A"                     Serial Number:"N/A"                     Status:"Not Available"                     Type:"Unknown"           - "Motherboard"                Availability:"Running or Full Power"                BIOS:"R0240CX, VAIO - 20200120"                Caption:"Motherboard"                - "Chipset":"I/O LPC Controller - 0284 for Intel(R) 400 Series" Link:"http://www.intel.com/content/www/us/en/search.html?keyword=I%2fO+LPC+Controller+++0284+for++400+Series"                Date:"01/19/2020 05:00 PM"                Install Date:"Not Available"                Last Error Code:"Not Available"                Last Error Code Description:"Not Available"                Manufacturer:"VAIO Corporation"                Model:"Not Available"                Part Number:"Not Available"                PNP Device ID:"Not Available"                Power Management Capabilities:"Not Available"                Power Management Supported:"Not Available"                Product:"VV004203A"                Serial Number:"N/A"                Status:"OK"                Version:"N/A"           - "Networking"                Intel ® Network Connections Install Options:"Not Available"                Intel ® Network Connections Version:"Not Available"                Intel ® PROSet/Wireless Software Version:"Not Available"                - "Bluetooth Device (Personal Area Network)"                     Availability:"Running or Full Power"                     Caption:"Bluetooth Device (Personal Area Network)"                     CoInstallers:"Not Available"                     Default IP Gateway:"Not Available"                     DHCP Enabled:"Yes"                     DHCP Lease Expires:"Not Available"                     DHCP Lease Obtained:"Not Available"                     DHCP Server:"Not Available"                     Driver:"bthpan.sys"                     Driver Date:"06/21/2006 12:00 AM"                     Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"                     Driver Provider:"Microsoft"                     Driver Version:"10.0.19619.1000"                     Index:"0012"                     INF:"bthpan.inf"                     INF Section:"BthPan.Install"                     Install Date:"Not Available"                     Installed:"Yes"                     IP Address:"Not Available"                     IP Subnet:"Not Available"                     Last Error Code:"Not Available"                     Last Error Code Description:"Not Available"                     Last Reset:"05/26/2020 12:55 PM"                     Location:"Not Available"                     MAC Address:"40:5B:D8:CB:03:6C"                     Manufacturer:"Microsoft"                     Media Type:                     Net Connection ID:"Bluetooth Network Connection" NetCfgInstanceId:"{679AE68E-4599-43A6-A89B-C3E30A23E9CA}"                     Number of VLANs:"0"                     PNP Device ID:"BTH\MS_BTHPAN\6&16BC6FD7&0&2"                     Port:"Not Available"                     Power Management (Low Power):"Not Available"                     Power Management (Wake On LAN):"Not Available"                     Power Management (Wake on Magic Packet):"Not Available"                     Power Management Capabilities:"Not Available"                     Power Management Supported:"No"                     Product Type:"Bluetooth Device (Personal Area Network)"                     Service Name:"BthPan"                     Status:"Enabled"                     Team Name:"Not in a team"                     Temperature:                     Type:"Ethernet 802.3"                     - "Service Bindings"                          Client for Microsoft Networks:                          File and Printer Sharing for Microsoft Networks:                          Internet Protocol Version 4 (TCP/IPv4):                          Internet Protocol Version 6 (TCP/IPv6):                          Link-Layer Topology Discovery Mapper I/O Driver:                          Link-Layer Topology Discovery Responder:                          Microsoft LLDP Protocol Driver:                - "Qualcomm Atheros QCA61x4A Wireless Network Adapter"                     Access Point:"ba:d7:af:20:51:f3"                     Authentication:"WPA2-Personal"                     Availability:"Running or Full Power"                     Caption:"Qualcomm A

[Esteban_D_Intel]

Hello Biff,

I would like to confirm some information that you just provided:

• When a second monitor is connected via HDMI that behavior is not occurring?
• Does it affect only the embedded screen of your laptop?
• What graphics driver was installed prior to the current version?
• Please confirm the model of the laptop, is it the VAIO* SX14?

I would appreciate it if you could provide some pictures/video of the screen when that occurs.

Esteban D. 

Intel Technical Support Technician  

[Biff]

> Yes, when a second monitor is connected via HDMI that behavior is not occurring.

> Yes, it only affects the embedded screen of my laptop.

> Prior to the current driver version, I installed igfx_win10_100.8190.exe

> Yes, the model of the laptop, is it the VAIO* SX14.

[Esteban_D_Intel]

Thank you for your response and the information provided.  

We will review this report to update this thread as soon as possible 

Esteban D. 

Intel Technical Support Technician  

[Esteban_D_Intel]

Hello Biff,

When talking about OEM devices such as a laptop, it is always recommended the use the customized drivers provided by the laptop vendor.  

This is because the computer manufacturer may have altered the features, incorporated customizations, or made other changes.

As the behavior is not occurring when a second monitor is connected via HDMI or any other port, we can determine that this could be a problem with the embedded screen of your laptop or that the driver provided by the computer manufacturer is required.

I would recommend contacting VAIO* in order to get the appropriate drivers, please make sure that the BIOS is up to date as well.

Before making any changes, please check with them.

Please check the following article for more information.

Esteban D. 

Intel Technical Support Technician