How to convert Intel Graphics Command Center display color values to Intel Graphics Software?

[iq_1]

I have both apps. Although they are exactly the same, Intel is supporting the newer one (IGS), and I want to move my settings from the old app to there.

The issue arrives in the calibrating part. For some reason copy-pasting my color settings from IGCC to IGS just makes my screen a whole lot darker than usual. What is the formula for converting the values between the two apps? Also when I open IGS, its calibration applies no matter what. While when I open IGCC, I have to tweak a value for its entire settings to apply.

Thanks!

[ArchieD_Intel]

Hi iq_1,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Are you using the beta version of IGCC?
• Have you tried updating both IGCC and IGS?
• Can you share a screenshot of your color settings in IGCC so we can check that in our end.
• Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:
  https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[iq_1]

Hi,

Here are my details:

• No, I'm not using the beta version of IGCC.
• Both of the apps are up to date.
• I've uploaded my screenshots as well as my SSU logs. The screenshots 113, 114, 115 are for a preset; while 141, 142, 143 are for another one.

Hopefully this helps :).

[ArchieD_Intel]

Hi iq_1,

Thank you for providing the requested information. I will now further investigate this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best regards,

Archie D.
Intel Customer Support Technician

[ArchieD_Intel]

Hi iq_1,

We would like to request for the logs from the following locations:

• For IGCC: Navigate to C:\Users<your_username_here>\AppData\Local\Intel\GCC
• For IGS: Please create or update the Registry Key at: 

HKEY_LOCAL_MACHINE\SOFTWARE\Intel\IntelGraphicsSoftware

Set LogLevel to Trace

To retrieve the logs, access Windows' Event Viewer and look under Application -> Intel Graphics Software.

Thank you and have a great day ahead!

Best regards,

Archie D.

Intel Customer Support Technician

[iq_1]

Hi,

Attached below are the logs. For IGCC I couldn't upload more than 10 files, so the rest of them will be in my other message replying to this.

Best, iq_1

[iq_1]

More logs for IGCC.

[iq_1]

And one more log :). It is from 2023 for some reason.

[ArchieD_Intel]

Hi iq_1,

Thank you so much for sharing the information we needed. I'll look into this further and will reach out to you as soon as we have a resolution. Your cooperation and understanding are greatly appreciated!

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi iq_1,

The IGS software automatically follow or adapt the settings configured in IGCC. This means that you no longer need to manually set the value from IGCC to IGS. If you have any further concerns or questions, please feel free to let us know. 

Best regards,

Archie D.

Intel Customer Support Technician