How to decline new software offers?

Scot · ‎08-10-2021

Daily I keep getting the offer of a new Graphics designer. I do not want it. But there doesn't seem to be a way to decline it and stop these unwanted offers.

David_G_Intel · ‎08-17-2021

Hello Scot

Thank you for posting on the Intel️® communities. Please share more information with us to help you resolve this:

Which software gives you the notifications?
Are your drivers up to date?
Please share screenshots of the problem.

Regards,

David G

Intel Customer Support Technician

Scot · ‎08-18-2021

Hi David,

Here is the notification:

Installing this graphics driver from Intel may remove customizations from your computer manufacturer (OEM).

If a newer graphics driver is available from Dell, we recommend you install that driver instead. To learn more about installing an Intel driver on your OEM system, refer to this article. If you encounter any issues with the Intel driver, please report them to us.

I understand and wish to proceed.

I have a Dell, so I assume I should NOT install this Intel graphics driver. I'm really technologically challenged, so I'm unsure what to do. I don't know whether Dell has a newer graphics driver or not; I wouldn't know how to find it.

I get this notification almost every day, and there doesn't seem to be any way to stop it.

David_G_Intel · ‎08-23-2021

Thanks for the update. Intel generally has newer drivers than Dell, and in this case the software recommending updates appears to be detecting only Intel drivers. We need the name of the software or screenshots / images from the notification to confirm whether it is Intel software or not. If not, you need to contact their support to disable notifications.

Regards,

David G

Intel Customer Support Technician

David_G_Intel · ‎08-27-2021

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Scot · ‎08-29-2021

David G,

Here is the full notification. Dell tells me my software is up-to-date, so shouldn't I decline this? How do I do it?

1 software update available

Installing this graphics driver from Intel may remove customizations from your computer manufacturer (OEM).

If a newer graphics driver is available from Dell, we recommend you install that driver instead. To learn more about installing an Intel driver on your OEM system, refer to this article. If you encounter any issues with the Intel driver, please report them to us.

I understand and wish to proceed.

BIOS

Version

1.18.1

Date

7/7/2021

MOTHERBOARD

Manufacturer

Dell Inc.

Model

07WR86

Version

A00

OPERATING SYSTEM

Edition

Microsoft Windows 10 Pro (64-bit)

Version (Build)

2009 (10.0.19043)

PROCESSOR

Intel® Core™ i5-8265U CPU @ 1.60GHz

GRAPHICS

Intel® UHD Graphics 620

AUDIO

Intel® Display Audio

Realtek Audio

NETWORKING AND I/O

Intel® Wireless-AC 9560

Realtek PCIe GbE Family Controller

Intel® Wireless Bluetooth®

MEMORY

8 GB

STORAGE

WDC WD5000LPLX-75ZNTT0

WD My Book 1140 USB Device

HP HP OfficeJet Pro USB Device

Scot · ‎08-27-2021

Hi David,

Thanks for contacting me again. Yes, I did get the previous post, but I really did not understand it. I'm not good with technology. Here is the post:

"Thanks for the update. Intel generally has newer drivers than Dell, and in this case the software recommending updates appears to be detecting only Intel drivers. We need the name of the software or screenshots / images from the notification to confirm whether it is Intel software or not. If not, you need to contact their support to disable notifications."

Here's what confuses me: How is the "software" detecting Intel drivers? It doesn't seem (to me) to be detecting anything. The notification suggests that IF I have a Dell machine, I should be careful because the new Intel software might not work properly. (That "if" seems to show that it doesn't know whether I have Intel or Dell drivers.)

I pasted in the notification in a previous email here. I'll have to wait until the notification appears again to see if I can get the name of the software or copy the notification again to send to you. I do recall that the notification was from Intel and that it wanted to install Intel software. I checked with Dell; they say my software is up to date.

I'll try to forward the whole notification to you when it appears next. I just want to stop receiving that notification from Intel.

David_G_Intel · ‎09-06-2021

It's good to see that Dell confirmed their drivers and software are up to date, please check this article that might be helpful:

How to Turn off the Driver Update Notification from Intel® Driver & Support Assistant (Intel® DSA)
- https://www.intel.com/content/www/us/en/support/articles/000056698/software/software-applications.html

In the transcript you provided, it seems that it could be the Intel® DSA that gives you the notifications, on the article above you have two workarounds:

Change the notification settings in Windows® 10.
Uninstall Intel DSA using the uninstaller tool.

Best regards,

David G.

Intel Customer Support Technician

David_G_Intel · ‎09-09-2021

Did you try the previous steps ?

Let us know if you have any questions.

Best regards,

David G.

Intel Customer Support Technician

David_G_Intel · ‎09-16-2021

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician