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Hello
I have an Arc A770 LE with two FHD monitors, connected over DP and HDMI. I also have an UHD 770 iGPU (13900K) with no monitors connected.
How do I use combined monitors (collage) please ? There is no such option for me in either Arc Control or the Graphics Command Center applications.
I have other discrete GPUs that have the option (the AMD Eyefinity and NVIDIA Surround), but Intel Arc can not do this ? Why ?
Can Intel implement the missing option please ?
--
Thank you,
Adrian Constantin
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Hello Adrian_Vasile_C_,
Thank you for posting on the Intel®️ communities. I see that you are having issues using collage mode with your Intel® Arc™ A770 Graphics, I understand how important is this for you, I will be happy to help you.
To have a better understanding of the situation, please answer the following questions:
- What are the monitor's make and model?
- What resolution do you use for both monitors?
- Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows to know your hardware and software information.
Regards,
Andres P.
Intel Customer Support Technician
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Hello
My 2 monitors are as follows:
- Philips 227E6 (connected over HDMI cable)
- Philips 241B7Q (connected over DisplayPort cable)
Both monitors have the same resolution: 1920x1080 (FHD), both running at 60 Hertz
I have attached here the SSU logs as instructed.
--
Thank you,
Adrian Constantin
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Hello Adrian_Vasile_C_,
Thank you for your response, all the information provided has been really helpful.
I will start with an investigation to provide you with the next steps, as soon I have further information I will let you know.
Regards,
Andres P.
Intel Customer Support Technician
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Hello Adrian_Vasile_C_,
Thank you for your time.
I have been working on the investigation of your issue, to enable Combined Desktop (Collage) you need at least 2 displays with the same physical dimensions and native timings (resolution, refresh rate) and use Intel® Graphics Command Center (Beta). You can see the following video for guidance.
Let me know if you have further questions.
Regards,
Andres P.
Intel Customer Support Technician
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Is it necessary to REQUIRE the same physical dimensions for the monitors ? Can Intel update the Command Center to show a warning in this case, but allow combining the monitors ?
I obviously see the monitors have different sizes, and there is gonna be a (double) bezel between the monitors any way.
It hardly seems fair that I should buy a new monitor, to work around an artificial limitation for this issue...
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Hello Adrian_Vasile_C_,
Were you able to watch the video and download Intel® Graphics Command Center (Beta)?
Let us know if you still need assistance.
Best regards,
Andres P.
Intel Customer Support Technician
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Hello Adrian_Vasile_C_,
We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
Andres P.
Intel Customer Support Technician

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