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There are a lot of graphic bugs in Spiderman remastered game on UHD G1 Which manages to run it and gets 20-30 FPS, The most prominent bugs are very dark gameplay,black dots on faces of characters and Viewfinder circle not turning green, these issues were fixed for the intel 11th gen products but is there any chance that it can also be fixed for the 10th gen products? my driver version is- 31.0.101.2134 it is up to date and my CPU IS-1005G1.
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Hello ASDR1,
Thank you for posting in Intel community Forum.
For me to further check this, please help provide the following details:
- What is the brand and model of your laptop?
- What is your game launcher?
- Can you share screenshots and videos of the issue?
- Please help generate the SSU logs of your system. Kindly open the link below for the steps:
https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
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1.Dell
2.Epic
3.i can share some source-https://www.gamesradar.com/bizarre-spider-man-pc-bug-leaves-some-players-unable-to-photograph-the-empire-state-building/
even this was posted on intel community before but they only fixed it for the 11th gen source-https://community.intel.com/t5/Graphics/Camera-and-visual-bugs-on-marvel-s-spiderman-with-intel-hd-620/td-p/1516588
i have provided all the photos. is there any way this can be fixed for 10th gen too?
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Hello ASDR1,
Thank you for the update.
Can you try to reinstall the latest Graphics however this time using clean driver installation?
Please refer to the links below for the steps and driver link:
https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
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Hello Mike, thanks for your suggestion but i tried to clean install drivers using ddu but that didn't solve the issue in the game. The solution was only made available for the 11th gen but not the 10th gen.
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Hello ASDR1,
Thank you for the update.
Can you help generate a new set of SSU after the update and I will try to check this with our Engineers?
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
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Hello ASDR1,
Thank you for the information provided.
I will do further research on this matter and post the response on this thread once it is available.
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
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Hello ASDR1,
Thank you for patiently waiting for our update.
Upon checking the game's minimum requirements at: Marvel’s Spider-Man Remastered on Steam.
The game requires at least a NVidia GTX 950 GPU. And you are using the iGPU from a 10th gen Intel Core CPU, which doesn't meet the game's minimum requirements.
Aside from the minimum requirements from Steam, let me also share the share the system requirements from EPIC.
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
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Hello ASDR1,
I hope this message finds you well.
Were you able to check the previous post?
Please let us know if you still need assistance.
Best regards,
Michael L.
Intel Customer Support Technician
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Yes i recently checked the post but this issue was on all intel igpus. even iris xe which also does not match the system requirements of the game and all igpus of 11th gen and later. but it was fixed on them, i just wanted to know if it can be fixed on the 10th gen.
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Hello ASDR1,
Thank you for the update.
Upon checking, since initially this onboard graphics does not meet the requirement of the game, there is a small chance that there will be a fix on this. And as you can see, this is a 10th Gen processor. Mostly the fix that we are working on right now are for newer processors with embedded graphics.
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
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Hello ASDR1,
I hope this message finds you well.
I am just making a follow up if you still have clarifications.
Please let us know if you still need assistance.
Best regards,
Michael L.
Intel Customer Support Technician
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Hello ASDR1,
I hope you are having a good day.
I am sending another follow up to check if you still have clarifications.
Since we have not heard back from you, I need to close this inquiry.
If you need further assistance, please post a new question as this thread will no longer be monitored.
Thank you and have a great day.
Best regards,
Michael L.
Intel Customer Support Technician
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Thanks for the help Mike, no i don't have any clarifications.

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