Huge Problem with Windows 10 and Intel HD Graphics 5500 in Dell XPS 13 (2015)

[MFuti]

Hi,

I have a Dell XPS 13 (2015) and recently updated to Windows 10. Since then, I have experienced extremelly annoying problems with the display, especially when coming back from sleep or when turning on the display after moments of inactivity. The screen keeps flickering and blacking for the first 5-10 minutes after recovering from sleep mode, which is extremelly annoying. I have seen in other forums that this also happens to other computers from different brands (such as Lenovo).

I have talked to Dell Support, and they have told me it is a problem of the display driver from Intel. I tried uninstalling the driver and, to my surprise, the problem was solved, proving that the latest Intel display driver is problematic (I downloaded and installed the latest one, as of date 25th August 2015, and the problem still remains).

This is a horrible and very frustrating problem. I would like to know how to contact Intel experts to, at least, learn whether they are working on solving this huge problem, or not. Some advice or similar experiences from other members of the community would be helpful too.

Thanks,

[HHans5]

Allan,

Please check my post above for the exact configuration. You may not have the same display but maybe a one with same resolution (2560x1080) or one with 2560x1440. The issue may not be present at 1920x1080 resolution. I had my NUC connected to a Full-HD TV set some months ago and I did not see the black screen issue there. However, I was only watching movies, which is not so much 3D-stressful. HDMI output is also important, as the issue may not be present when using DP.

Another point is the Video BIOS (VBIOS) version. I had and have the issue with BIOS Version 0249 - RYBDWi35.86A.0249.2015.0529.1640 (Option ROM: Build 1038_150303) as well as with latest BIOS Version 0350 - RYBDWi35.86A.0350.2015.0812.1722 (Option ROM: Build 1039).

The LG 29UM55 display is definitely not the problem, as I have an older PC with Celeron 857 CPU and Intel HD Graphics, which is less powerful than HD Graphics 5500, attached to the 2nd HDMI port and I have never had the black screen issue when using the Celeron machine, neither with Win 7 nor after upgrading to Win 10 in August.

[Allan_J_Intel1]

I am running another test. I'll update this thread as soon as possible.

Allan.

[TGree17]

So I have this same screen flickering problem that it seems anyone with an Intel HD 5500 graphics card has when running windows 10. I have too have a Lenovo THinkpad, X1 Carbon 20BS model. With the above graphics card.

When I turn the laptop on, the screen flashes in and out, but the laptop is technically still functional. This normally carries on indefinitely, but occasionally stops long enough to actually troubleshoot a bit.

Here is what I have done/tried, to no avail:

1. Updated all bios, chipset, and other firmware/drivers from the Lenovo support site, and using the onboard (Lenovo Service Bridge). These are all current now including the newest video driver from their website https://download.lenovo.com/pccbbs/mobiles/n10dt11w.exe Intel HD Graphics Driver ver. 10.18.15.4256
2. I then went to try other video card drivers and the laptop won't let me install them to even see if they would work, including 8.1 64bit, and win 7 64 bit.
3. I uninstalled the current driver, once this is done it will stop flashing for a while (minutes) until it relizes it can install a newer one, and does it. Then it goes back to flashing again.
4. When into device manager and clicked update driver on the video card/display, and it redownloaded the same version driver but a none Lenovo one, it was intel/windows specific. This still didn't fix it.
5. Booting to safe mode, (Hold shift, click restart, select startup options), the screen is fine, and the HD 5500 driver doesn't load up. So I can now troubleshoot in this mode for now. However nothing I am doing is working.
6. Called Lenovo and they are sending someone out to replace the motherboard tomorrow, when I know that isn't the issue, it is a driver conflict/issue.
7. Lastly, per a few online polls I cleared off any USB related Video drivers that might have a conflict, displaylink software, and that didn't help.

Any thoughts on this? This is very frustrating and I don't think it is necessarily a Lenovo thing, it has to be that HD 5500 driver that isn't compatible. What are my next steps?

Thanks,

Trent Greenawalt

[Allan_J_Intel1]

@Trent_Greenawalt

Please stay with the other thread:

Allan.

[RMcGe2]

I fixed this by changing the setting in Intel HD graphics control panel. go to power setting area, go to the "on battery" setting tab and turn off the "self refresh" setting.

My flickering no longer appears under any condition.

[krobb]

The last month or so I have had issues with HDMI and laptop connection. I own a Levono and can't update the driver from the intel site (customised to Lenovo). HD5500 i5 5200U

Basically I plug in the HDMI, it works as normal for maybe 5 minutes if that, then the screen goes black, audio playing still for a minute longer, then the whole computer shuts down and restarts and I have to restore my pages in Chrome.

If I look at the device manager a yellow error symbol with an exclamation mark shows but I don't know why. I have tried uninstalling it and "updating" (its up to date already) but the error continues.

Its really frustrating as I spend A LOT of time hooked up to a larger screen and currently it is useless.