Huge drop in fps while playing world of warcraft (on HD 4000)

idata · ‎11-18-2012

I recently bought a new laptop mainly to play World of Warcraft while on the move (have to travel quite a bit for work), and picked the Samsung model which was quite recommended (as per its reviews) for gaming.

Here's a rundown of specs from dxDiag.

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System Information

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Time of this report: 11/12/2012, 10:05:21

Machine name: CHARLIE

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.

System Model: 550P5C/550P7C

BIOS: AMIBIOS Version P06AAA.043.120925.dg

Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz (8 CPUs), ~2.3GHz

Memory: 8192MB RAM

Available OS Memory: 8090MB RAM

Page File: 3802MB used, 12374MB available

Windows Dir: C:\windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_C0D1144D&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SEC314B

Native Mode: 1600 x 900(p) (60.115Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2875 (English)

Driver Version: 9.17.10.2875

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 10/22/2012 17:40:22, 12615168 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-C67C-DBE0B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0xC0D1144D

Revision ID: 0x0009

Driver Strong Name: oem8.inf:Intel.Mfg.NTamd64:iIVBM0:9.17.10.2875:pci\ven_8086&dev_0166

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Please do note that the laptop comes with 2 graphic adapters the Intel on board one, + an nVidia GT650M.

When I first started playing WoW, the game was running between 80-120 fps at maximum settings, now after doing several system updates, including all drivers/samsung/AV etc...whenever I play WoW it's a hit and miss situation.

The game either runs smoothly like before, or barely goes above 10 fps on lowest graphics settings.

It has become very annoying, and I honestly have no clue what might be causing this. Sometimes reboot solves the issue, other times 10 reboots don't do anything.

Any help is much appreciated.

Thanks

NICHOLAS_F_Intel · ‎11-19-2012

Hi Charles,

Since you're using an OEM system, I'd recommend using the drivers they provide as opposed to our generic ones. The latest driver for your model is here; http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=US&CttFileID=4943441&CDCttType=DR&ModelType=C&ModelName=NP550P5C-A02US&VPath=DR/201209/20120914141651375/Internal_VGA_Intel_64bit_8.15.10.2712.ZIP http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=US&CttFileID=4943441&CDCttType=DR&ModelType=C&ModelName=NP550P5C-A02US&VPath=DR/201209/20120914141651375/Internal_VGA_Intel_64bit_8.15.10.2712.ZIP

Give this a try and let me know if you still experience the issue.

-Nic

idata · ‎11-19-2012

Hi Nic and thanks for looking into it but sadly that did not do the trick

For now am thinking of doing a full system restore from the CD that came with it, then go on updating stuff step by step.

But I would really love not to have to do this if it's possible

Just yesterday, while in the middle of the game, I logged out then back in on another character, and the fps jumped back to normal. So am kinda sure it's not related to rebooting the machine. It's really weird,