Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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I am not computer-savvy, so I need a really basic answer. When I am on Facebook, I keep getting an error message that says the graphics driver is preventing Firefox.exe from running and my computer freezes.

DElli14
Beginner
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1 Reply
n_scott_pearson
Super User Retired Employee
97 Views

With your knowledge level, this will take some wrangling. What we need first is for you to answer some questions:

 

  1. Is this a PC or a laptop?
  2. If this is a laptop, does it have dual graphics (i.e. does it have both Intel HD Graphics (which is built into the processor) and an NVIDIA or AMD HD Graphics chip)?
  3. What processor does this system have?
  4. What edition of Windows are you running? Windows 7? Windows 8? Windows 8.1? Windows 10?
  5. If it is Windows 10, what is the version string? It should be a number like 18362.239.

 

...S

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