I can't enable V-sync.

[ComputerBroke]

I need to enable V-sync, but all my efforts to do so keep directing me to menu options that don't seem to exist. I've heard I need Intel Arc Control, but whenever I try to install that, it says I don't meet the minimum requirements. What do I do? I can't just not have V-sync.

[RandyT_Intel]

Hi @ComputerBroke,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

Please provide the SSU log report and share it here so I can review your system's configuration or at least provide us with the following information about your system:

• Processor make and model.
• Graphics card make and model.
• Motherboard make and model.
• Amount of memory (RAM).
• Operating System version/build number.
• Power Supply make and model.

Have you been able to use V-sync on your system previously?

Where did you get or download Intel Arc Control?

Could you provide a screenshot of the exact error message you're encountering?

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[ComputerBroke]

Processor: Intel® Core™ i5-8500 CPU @ 3.00GHz

Graphics Card: Intel UHD Graphics 630

Motherboard: 04Y8V0, by Dell Inc., version A02

RAM: 16.0 GB

Operating System: Microsoft Windows 11 Home (64-bit), version 24H2 (10.0.26100)

I can't firgure out how to check the Power Supply without physically opening my computer, which I'm currently using to write this reply, so I'll have to get back to you on that.

I used to be able to use V-sync on my old computer (which I believe had either an AMD or an NVidia graphics card), but since it got cloned to a new computer, it's no longer working.

I got Intel Arc Control from this website, but it's been a long time and I've been bounced around a lot, so I don't recall precisely where.

[RandyT_Intel]

Hi @ComputerBroke,

The error message clearly indicates a compatibility issue. The Intel® Graphics Driver version 32.0.101.6913 you're viewing is not officially listed as compatible with Intel® UHD Graphics 630.

The driver supports newer graphics architectures such as:

• Intel® Arc™ Graphics
• Intel® Iris® Xe Graphics
• Intel® UHD Graphics for 11th Gen and newer processors

Intel® UHD Graphics 630 is typically found in 8th and 9th Gen Intel® Core™ processors, which are not mentioned in the supported platforms list for this driver.

To use this software, you need a higher-tier processor from the 11th generation or newer. Please refer to the guide below for more details.

Intel® Graphics Software - Frequently Asked Questions (FAQ)

Intel® Arc™ & Iris® Xe Graphics - Windows*-scroll down to platform OS support and valid products.

Regards,  

Randy T.  

Intel Customer Support Technician  

[ComputerBroke]

Well, what can I do with my current processor to make V-Sync happen?

[RandyT_Intel]

Hi @ComputerBroke,

Are you using an external monitor?

Since Arc Control and Intel Graphics Software can't initialize with this processor, please try using Intel Graphics Command Center (Beta) instead. You can download it here and follow the steps in the article below. Also, check the attached files.

Download Link: Intel® Graphics Command Center (Beta) - Free download and install on Windows | Microsoft Store

Article: Enabling and Disabling Vertical Synchronization

Additional: Exit Code 8: "No driver was found that can be installed on the...

Let me know if you run into any issues so I can assist further.

Please note: This is an OEM device. We’ll provide general troubleshooting, but if the issue persists, you may need to contact your device manufacturer, as they might have customized certain components for compatibility.

Regards,  

Randy T.  

Intel Customer Support Technician  

[ComputerBroke]

Good News: I got it installed, and I managed to find the Vertical Sync option. 

Bad News: It doesn't seem to be working to limit the FPS for the specific game I want to limit it for. I had to select it manually, so there's a possibility I might have done that wrong.

[RandyT_Intel]

Hi @ComputerBroke,

 I just wanted to follow up and gather a few more details to better understand your concern.

• Are you currently using an external monitor?
• Which game are you trying to configure using V-Sync?
• Could you please share any screenshots or screen recordings showing the issue?

This will help us verify whether your experience is related to an ongoing investigation on our end regarding similar occurrences.

Looking forward to your response.

Regards,  

Randy T.  

Intel Customer Support Technician  

[ComputerBroke]

Yes, I'm using an external monitor. The game is The Sims 3.

[RandyT_Intel]

Hi @ComputerBroke,

Thanks for the update. I'll investigate and get back to you. Consider checking external monitor settings. I'll keep you posted.

Regards,  

Randy T.  

Intel Customer Support Technician 

[RandyT_Intel]

Hi @ComputerBroke,

To assist you better, could you please let us know if you're playing the game in Fullscreen mode or Windowed mode?

Just a quick note: VSync settings only impact games or applications when they are in Fullscreen mode. 

Regards,  

Randy T.  

Intel Customer Support Technician 

[ComputerBroke]

Windowed, but I'm open to trying fullscreen if it helps.

[RandyT_Intel]

Hi @ComputerBroke,

Unfortunately, VSync settings only impact games or applications when they are in Fullscreen mode. Try to play the game in full screen mode, In older Intel® graphics drivers, this feature could be disabled for OpenGL* applications (not DirectX* games/applications). If issue persist you may have to contact your system manufacturer they might have customized certain components for compatibility.

Regards,  

Randy T.  

Intel Customer Support Technician 

[ComputerBroke]

It didn't work.

[RandyT_Intel]

Hi @ComputerBroke,

I recommend contacting the system manufacturer or the game developer directly for further assistance, as they will be best equipped to support you with this concerns. Again, In older Intel® graphics drivers, this feature could be disabled for OpenGL* applications (not DirectX* games/applications). Thank you for understanding.

Regards,  

Randy T.  

Intel Customer Support Technician 

[ComputerBroke]

The system manufacturer for what?

[RandyT_Intel]

Hi @ComputerBroke,

For additional insights or recommendations only. However, for a final resolution, it’s best to contact the game developer directly for further assistance.

Regards,  

Randy T.  

Intel Customer Support Technician 

[ComputerBroke]

No, I meant what system's manufacturer should I contact?

[RandyT_Intel]

Hi @ComputerBroke,

Your system is manufactured by Dell, for the most accurate and tailored support regarding this issue, it's best to contact the game’s official support or developer directly. You can try reaching them here: EA Help: Official Support

Regards,  

Randy T.  

Intel Customer Support Technician