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Beginner
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I can't upgrade my graphic driver

Hi, I'm not able to upgrade this thing :

Everytime I install it, the message don't dissapear.

 

Thanks for your help
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Super User
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Download it directly: https://downloadcenter.intel.com/product/86210 Downloads for Intel® HD Graphics 5500

And, if that does not work, install it manually: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html Manually Install an Intel® Graphics Driver in Windows® 10 and...

Doc

Doc (not an Intel employee or contractor)
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Beginner
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The thing is i already installed it, even manually.

 

But i keep having this message, have I done it wrong ?
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Super User
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Then you should simply ignore IDSA, as it has issues which defy logic.

Doc

Doc (not an Intel employee or contractor)
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Beginner
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IDSA ?

If it can help, the driver was "manufactured" or something like that, so I manually installed the intel driver and passed trough tons of messages error, maybe it is why the product is a bit odd.

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Super User
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IDSA = Intel Driver and Support Assistant

Is your device a laptop or desktop? Provide the manufacturer name and complete model number.

Doc

Doc (not an Intel employee or contractor)
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Beginner
2 Views

Thanks for your precious help.

My computer is an ASUS laptop

Model R511L

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Super User
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I am unable to find your laptop on the asus site.

Run this utility and attach the results: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*

One of the Intel support staff will be able to help you?

DOC

Doc (not an Intel employee or contractor)
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Beginner
2 Views

Done

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Community Manager
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Hello azeazeaet,

 

 

Thank you for joining the Intel Community Support.

 

 

I understand that you cannot update your graphics driver using the Intel® DSA. I will try to provide further information about it.

 

 

As stated by Al Hill, installing the graphics driver manually is the recommended step to resolve this issue. According to our Download Center, you have the latest graphics driver installed in your system, so you may skip this message from the tool. You may also use Chrome, Firefox, Edge or IE v11 browsers.

 

 

In addition, make sure you have the latest version of the Intel® DSA installed in your computer.

 

https://downloadcenter.intel.com/download/24345/Intel-Driver-Support-Assistant?product=128824

 

 

Wanner G.
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Community Manager
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Hello azeazeaet,

 

 

Were you able to follow the troubleshooting steps provided?

 

 

I would like to know if you need any further assistance.

 

 

Wanner G.
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