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I'd like to use Adobe Premiere Pro 2022, but I'm getting a warning and need to check it out.

211201rusie
Beginner
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When I try to use Adobe Premiere Pro 2022, I get a message "A system problem has been found.
Furthermore, the message "System Compatibility Report: Video Intel(R) HD Graphics 4600 video driver is not supported" is also displayed.
When I press the "Repair" button, the transition shows "Install Intel Graphics Driver".
https://helpx.adobe.com/jp/x-productkb/multi/drivers-video-win-intel.html
When I download the driver version (27.20.100.8476) from this page and try to unzip it, it says "This system does not meet the minimum requirements to install this software." and I cannot proceed from item 6.
https://www.intel.co.jp/content/www/jp/ja/support/articles/000005629/graphics.html
When I try to unzip the zip file, the message "This system does not meet the minimum requirements for installing this software.


https://www.intel.co.jp/content/www/jp/ja/support/detect.html
The above page says "Intel drivers and software are up to date", but the version of the intel(R) HD Graphics 4600 driver in the display adapter is 20.19.15.4835.

So I contacted support and asked, "Can you please download the Intel® Driver & Support Assistant and update your graphics driver to the latest 30.0.101.1069 and try again? Please download the Intel® Driver & Support Assistant and update your graphics driver to the latest 30.0.101.1069 and try again.
When I downloaded the software, an error message appeared again during the download process.
Please refer to the image. It says, "A problem has occurred. Could not find a driver to install for your current device. Exit code: 8" is the message.

I contacted support about it again, and they directed me to this page.
I just want to use Adobe Premiere Pro 2022 safely, but I didn't expect so many problems.
Can you please help me?
Sorry if this is not the right place to post my question, as my English is a bit poor.

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1 Reply
AndrewG_Intel
Moderator
516 Views

Hello @211201rusie

Thank you for posting on the Intel® communities.


We would like to inform you that due to the Intel® HD Graphics 4600 has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.

Note: You might need to search for the proper Product Category and click on its "Show more" link if the product is not visible in the top rows.


Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,

Andrew G.

Intel Customer Support Technician


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