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Hello khkoy,
Thank you for submitting your question on this Intel® Community.
To better assist you, we would like to have more information about your system configuration:
Please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach it to this thread.
- Intel® SSU Download link
- Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
Please generate a DxDiag* report, too.
- Go to Start > Run or Windows Key + R.
- On the Run prompt, type "dxdiag" then click OK.
- On the DirectX Diagnostic Tool window, click on Save All Information.
- Browse to a folder, type in a filename then click Save.
Is this setting present on the Intel® Graphics Command Center?
Note: Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded on this Intel® Community.
Wanner G.
Intel Customer Support Technician
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Open DirectX diagnostics by going to Run –> dxdiag.
Go to Display.
Under the Drivers section, note down the Version number.
Open Windows Registry Editor by going to Run –> regedit.
In the right-hand pane, open DriverVersion key and replace its value with the one which we extracted in step no.
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Hello khkoy,
If you need further assistance, please let us know. We will be glad to assist you.
Wanner G.
Intel Customer Support Technician
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Hello khkoy,
We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.
Wanner G.
Intel Customer Support Technician

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