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I have Media Grahpics Acc. 9.14.3.1177 is there or will there ever be a update to this driver?

idata
Employee
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I have Media Grahpics Acc. 9.14.3.1177 is there or will there ever be a update to this driver?

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idata
Employee
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Hello, JaeNet:

 

Thank you for contacting the Intel Communities.

 

I would like to request some information from your system to check if there are updates available for your graphics.

 

Please access this webiste download the tool and attach the report in your answer.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

This report will provide me with the necessary information to verify your inquiry.

 

I look forward to your reply on this.

 

Regards,

 

Esteban C
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idata
Employee
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Hello, JaeNet:

 

 

I was checking this thread and I was wondering if you you were able to run the Intel® System Support Utility report.

 

 

I look forward to hearing from you.

 

 

Regards,

 

Esteban C
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idata
Employee
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I ran the support utility and it shows no updates. I am wanting to know why my graphic card that is basically outdated has no updates. If there is an update where can I get it. If not then why isn't intel making updates for this card?

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idata
Employee
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Hello, JaeNet:

 

Thank you for your answer, in this case, I would like to request a report from your system, with this report I can check which is the graphics driver you have installed and then compare it with the ones available to download.

 

With that I can let you know if it has to be updated or not.

 

How can you get that report?

 

-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

-Download the utility

 

-Scan your system with the utility

 

-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)

 

Hope I can hear from you.

 

Regards,

 

Esteban C
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idata
Employee
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okay I saved the file and now I am trying now to attach it. I hit reply like you stated, but then check upper right corner, I don't see anything on that.

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idata
Employee
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No problem, JaeNet , here I add some screenshots to assist you with that.

Once you hit "Use advanced editor"

Regards,

 

Esteban C

 

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idata
Employee
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It doesn't show that option for me on the right side corner. It's blank. everything on the left side shows up but there is no option for advance editor.

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idata
Employee
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idata
Employee
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idata
Employee
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It may be user thingy, JaeNet lets do the following, please access the SSU tool, run it and once you get the report, copy the summary view, all the information noted there, and paste it in your answer, something like this:

Operating System: Microsoft Windows 7 Professional N(6.1.7601 Build 7601)

 

Physical Memory (Installed): 4 GB

 

Processor : Intel(R) Core(TM) i5-5250U CPU @ 1.60GHz

 

System Type: x64-based PC

 

Display Adapter(s): Intel(R) HD Graphics 6000 20.19.15.4501

 

System Manufacturer: Intel Corporation

 

System Model: NUC5i5RYB

 

Network Adapter(s): Bluetooth Device (Personal Area Network) 6.1.7600.16385

 

Intel(R) Dual Band Wireless-AC 7265 19.1.0.4

 

Microsoft Virtual WiFi Miniport Adapter 6.1.7600.16385

 

Microsoft Virtual WiFi Miniport Adapter # 2 6.1.7600.16385

 

Disk(s): Crucial_CT120M500SSD1 ATA Device 93.88 GB (available) 6.1.7600.16385

That would do the job for the informatio required to provide further information for possible driver availability

Thanks,

 

Esteban C.
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idata
Employee
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Operating System:Microsoft Windows 10 Home(10.0.14393 Build 14393)Physical Memory (Installed):2 GBProcessor :Intel(R) Atom(TM) CPU Z2760 @ 1.80GHzSystem Type:X86-based PCDisplay Adapter(s):Intel(R) Graphics Media Accelerator9.14.3.1177System Manufacturer:Hewlett-PackardSystem Model:18F6Network Adapter(s):Broadcom 802.11abgn Wireless SDIO Adapter5.93.97.76Disk(s):Samsung MCG8GA6.36 GB (available)10.0.14393.0
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idata
Employee
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BaseBoard ManufacturerHewlett-PackardBIOS ModeUEFIBIOS Version/DateInsyde F.14 , 11/19/2014 12:00 AMCD or DVDNot AvailableEmbedded Controller Version80.45Platform RoleMobileProcessor Intel(R) Atom(TM) CPU Z2760 @ 1.80GHz , GenuineIntelSecure Boot StateOffSMBIOS Version2.7Sound CardIntel SST Audio Device (WDM)System ManufacturerHewlett-PackardSystem ModelHP ENVY X2 PCSystem SKUC2K61UAR# ABASystem TypeX86-based PC
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idata
Employee
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Hello, JaeNet :

 

Thank you very much for the information provided!

The Intel(R) Atom(TM) CPU Z2760 belongs to the Cloverview product codenamed, which were released a while ago (2012).

I wanted you to have that piece of information to let you know this is not supported under Windows 10* and be able to double check it in the link provided below.

Also tried to find drivers at the support page for the manufacturer of your device without success.

At this point, the options would be, install all windows updates to have the latest possible driver for your Graphics adapter gathered up by Windows updates, or get Windows 8.1 installed in your system to get driver support for the system (drivers updated for your system by the manufacturer, HP)

 

Here the official supported OS for Intel HD Graphics article: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html

 

I would like to apologize for any possible inconvenient this may have caused you, if any additional inquiries are present, feel free to contact us back

 

Regards,

 

Esteban C
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