I have a Dell Dimension 3100 using Intel chipset 915GV.

[BFlac1]

This PC has been upgraded to Windows 10 and functions very well. However, I have just changed from a 4:3 monitor to a 16:9 and find that the image is stretched horizontally. There is no 1920 x 1080 resolution available because the MS Basic Display Adapter is installed.The Intel Driver Update Utility Installer attempts an upgrade to 10.1.1.14 but fails with an unknown error. Can anyone suggest a solution?

I know a graphics card might be an alternative but power consumption is a concern, not to mention price.

[AlHill · Accepted solution]

Your graphics/chipset is not supported on Windows 10:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html Supported Operating Systems for Intel® Graphics Products

You can rollback to your previous OS, or install a graphics card. If you do install a graphics card be careful. Many new graphics cards may be incompatible with your motherboard.

Doc

[BFlac1]

Many thanks, Doc. It is strange that the Intel Driver Update Utility Installer scans the system and says the graphics adapter needs to be updated to 10.1.1.14, goes through the install process and ends with 'Unknown error'. I thought I had found the answer.

Windows 10 has been running with a 4:3 monitor on that PC for several months but I have another Win 10 PC with a 16:9 monitor and I wanted to upgrade the other one. I was shocked to find that graphics cards all seem to consume so much more power than onboard chipsets. I can understand that when intensive gaming is involved but all I need is basic home computing with the occasional YouTube visit.

[Anonymous]

Hi brianmf,

I regret for the inconvenience with Intel® Driver Update Utility, Intel is updating the tool and some older chipsets are not properly recognized. Since 4th generation processors Windows® 10 will be fully supported.

Regards,

Mike C

[idata]

Hi brianmf,

I regret for the inconvenience with Intel® Driver Update Utility, Intel is updating the tool and some older chipsets are not properly recognized. Since 4th generation processors Windows® 10 will be fully supported. Regards,Mike C

[idata]

Hi brianmf,

I regret for the inconvenience with Intel® Driver Update Utility, Intel is updating the tool and some older chipsets are not properly recognized. Since 4th generation processors Windows® 10 will be fully supported. Regards,Mike C

[idata]

Hi brianmf,

I regret for the inconvenience with Intel® Driver Update Utility, Intel is updating the tool and some older chipsets are not properly recognized. Since 4th generation processors, Windows® 10 will be fully supported. Regards,Mike C