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CNICH10
Beginner
298 Views

I have a HP Pavilion 21-h013w and ever since I upgraded to windows 10 the touch screen only works in my browser wont work in windows explorer on desktop I can move icons but I can't double tap and open. Anyone else run into this?

Windows 10 64 bit is my OS with intel graphics card

 

I used the setup bios hardware check and it works fine. But when I used the one windows 10 touch screen to calibrate program it wont detect my touching the cross hairs.

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3 Replies
AlHill
Super User
108 Views

This is a good question - for the HP support forum.

 

Doc

 

CNICH10
Beginner
108 Views

I have already contacted HP they say it is Microsoft. I contact Microsoft and they say it is HP. Finally someone suggested to try Intel.

 

The problem is I can't use the Win 8.1 driver as it says not compatible with the Win 10 OS.

 

I pretty much am giving up and not expecting the 5 point smart touch screen from ever working as it did in the past. I would stay with windows eight but it is obsolete and has issues and vulnerabilities.

 

Maybe you could point me in the right direction to find the support forum.

AlHill
Super User
108 Views

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