I have this problem with my PC (Core i5 13600K Intel UHD Graphics 770) | Video Corruption - Freeze

[Galindo1327]

Hello.

Almost 2 months ago I built my PC with the following specs:

- Intel Core i5 13600K (UHD Graphics 770)
- 32 GB RAM DDR5 6400 Mt/s
- No graphic card
- MoBo Z790 UD AC
- 180Hz Monitor

From the first days of use everything seemed normal until what you see in the attached images and videos happened. Every time this happens I have to force restart my computer (5 times to date).
I have talked to people and they have told me that it is a problem with the integrated graphics.

What is the maximum refresh rate that the Intel UHD Graphics 770 allows? I want to clarify that I use it with the maximum frequency rate that my monitor allows (180Hz/FPS) could this be the problem?.

Could you tell me what's going on?

Thanks. 🙏

I attach the following images and files:

[DhannielM_Intel]

Hi Galindo1327,

I don't think the issue is due to your RAM speed, but to isolate the RAM, how about we try using one RAM stick first and set the speed to the fastest one, which is 6400 MT/s? Additionally, can you try a different RAM model that has the same speed as yours?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Galindo1327,

I wanted to check if you have the chance to check my previous reply about your concern. Additionally, if you need any clarification on the matter, please feel free to ask.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Galindo1327]

Hi Dhanniel.

With respect to your proposal it is complex to carry out, I would have to check if the error occurs with a single RAM module at the speed mentioned above. I don't want to spoil something now since I haven't seen the error in more than a month, and it is also impossible to get other different RAM modules right now.

If you wish, I could contact you again if any event occurs since so far my computer has been working perfectly.

I hope this Christmas goes well for you, thank you very much. 🎅

[DhannielM_Intel]

Hi Galindo1327,

Thanks for letting me know. Since you've mentioned that you do not want to spoil your system as it has been working fine for a month, I will totally respect that. You may still contact us if any event or issue happens to your system. As you allow me to close this inquiry, please create another thread if you require further assistance in the future, as this one will no longer be monitored. 

Happy Holidays as well

Best regards,

Dhanniel M.

Intel Customer Support Technician